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Android Data Vault no longer backing up

Android Data Vault no longer backing up

Reg Ainbinder
Explorer | Level 3

I have the Data Vault Android app. It's set up to automatically back up to drop box. It is no longer backing up, with error codes as follows:
DropBox Error: com.dropbix.coreNetworkIOException:
Read Error: ssl=0x7396c09358: Failure in SSL library, usually a protocol error
error 1000042e:SSL
routines: OPENSSL_internal:TLSV1_ALERT_PROTOCOL_VERSION (external/boringssl/src/ssl/tls_record.cc:594
0x73b6c1cb1cb58:0x00000001)

11 Replies 11

Re: Android Data Vault no longer backing up

Walter
Dropboxer

Hey @Reg Ainbinder, sorry to hear you're having issues with this.

 

Could you let us know some additional information so that we can assist further?

 

For example, what's your device's exact OS and the version of our mobile app installed there? 

 

Have you reached out to the developers of the app that's giving you the error by the way?

 

Any additional information is more than welcome! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Android Data Vault no longer backing up

herberth
New member | Level 2

Hi,

having the same issue with another app (easy voice recorder pro). Upload not working since approx 2 weeks... here is the log (it is an ssl protocol error), with all the infos you need.

 

Market: Google Play
Version: 2.5.6
Version code: 11085
Package name: com.digipom.easyvoicerecorder.pro
Package installer: com.android.vending
First installed on: 28. November 2018, 14:41
Last update time: 28. November 2018, 14:41

Board: blueline
Brand: google
CPU ABI: [arm64-v8a, armeabi-v7a, armeabi]
Device: blueline
Manufacturer: Google
Model: Pixel 3
Product: blueline
Version codename: REL
Version incremental: 8029091
Version release: 12
Version code: 31


*** BEGIN: LOG FILE ONE ***
2022-04-22 00:46:32.011+0200  :  DEBUG: auh : *** Application onCreate() ***
2022-04-22 00:46:32.015+0200  :  DEBUG: cjk : No external storages detected from System.getenv("SECONDARY_STORAGE")
2022-04-22 00:46:32.015+0200  :  DEBUG: cjk : Reading /proc/mounts
2022-04-22 00:46:32.022+0200  :  DEBUG: cjk : Detected filesystems:
2022-04-22 00:46:32.071+0200  :  DEBUG: bag : Saving WAVE as default encoder
2022-04-22 00:46:32.072+0200  :  DEBUG: bag : Saving 16000 as default sample rate
2022-04-22 00:46:32.072+0200  :  DEBUG: bag : Saving dark_default as default theme
2022-04-22 00:46:32.222+0200  :  DEBUG: beo : Nothing to recover
2022-04-22 00:46:32.404+0200  :  WARN: btv : Could not list contents of folder /storage/emulated/0/EasyVoiceRecorder
2022-04-22 00:46:34.397+0200  :  DEBUG: brj : Requesting permissions [android.permission.RECORD_AUDIO, android.permission.WRITE_EXTERNAL_STORAGE]
2022-04-22 00:46:37.446+0200  :  DEBUG: brj : onRequestPermissionsResult: requestCode: 1, permission: android.permission.RECORD_AUDIO : granted
2022-04-22 00:46:37.447+0200  :  DEBUG: brj : onRequestPermissionsResult: requestCode: 1, permission: android.permission.WRITE_EXTERNAL_STORAGE : granted
2022-04-22 00:47:01.044+0200  :  DEBUG: com.digipom.easyvoicerecorder.ui.activity.export.DropboxAuthActivity : Requesting to authenticate to a new Dropbox account
2022-04-22 00:47:06.744+0200  :  DEBUG: com.digipom.easyvoicerecorder.ui.activity.export.DropboxAuthActivity : Dropbox authentication successful
...
2022-04-22 00:47:17.439+0200  :  DEBUG: avf : Enabling connectivity checks
2022-04-22 00:47:17.442+0200  :  DEBUG: avf : Scheduling connectivity job
2022-04-22 00:47:17.476+0200  :  DEBUG: com.digipom.easyvoicerecorder.service.AutoExportUploadService : Enabling connectivity checks
2022-04-22 00:47:17.478+0200  :  DEBUG: com.digipom.easyvoicerecorder.service.AutoExportUploadService : Beginning export of /storage/emulated/0/EasyVoiceRecorder/Meine Aufnahme 80.wav to destination AutoExportDestination{type=DROPBOX, destination=DropboxFile{sessionId hash='-601013748', id=/}}
2022-04-22 00:47:17.668+0200  :  WARN: com.digipom.easyvoicerecorder.service.AutoExportUploadService : Couldn't export /storage/emulated/0/EasyVoiceRecorder/Meine Aufnahme 80.wav to AutoExportDestination{type=DROPBOX, destination=DropboxFile{sessionId hash='-601013748', id=/}}
java.io.IOException: ckt: Read error: ssl=0x7630efccd8: Failure in SSL library, usually a protocol error
error:1000042e:SSL routines:OPENSSL_internal:TLSV1_ALERT_PROTOCOL_VERSION (external/boringssl/src/ssl/tls_record.cc:594 0x7650f03798:0x00000001)
	at cga.a(SourceFile:24)
	at cgc.a(SourceFile:366)
	at cgc.a(SourceFile:48)
	at com.digipom.easyvoicerecorder.service.AutoExportUploadService.a(SourceFile:812)
	at com.digipom.easyvoicerecorder.service.AutoExportUploadService.a(SourceFile:530)
	at com.digipom.easyvoicerecorder.service.AutoExportUploadService.a(SourceFile:455)
	at com.digipom.easyvoicerecorder.service.AutoExportUploadService.onHandleIntent(SourceFile:388)
	at android.app.IntentService$ServiceHandler.handleMessage(IntentService.java:78)
	at android.os.Handler.dispatchMessage(Handler.java:106)
	at android.os.Looper.loopOnce(Looper.java:201)
	at android.os.Looper.loop(Looper.java:288)
	at android.os.HandlerThread.run(HandlerThread.java:67)
Caused by: ckt: Read error: ssl=0x7630efccd8: Failure in SSL library, usually a protocol error
error:1000042e:SSL routines:OPENSSL_internal:TLSV1_ALERT_PROTOCOL_VERSION (external/boringssl/src/ssl/tls_record.cc:594 0x7650f03798:0x00000001)
	at cnk.a(SourceFile:259)
	at cpr.a(SourceFile:2985)
	at crs.a(SourceFile:154)
	at cgc.a(SourceFile:401)
	at cgc.a(SourceFile:48)
	at cgh.b(SourceFile:373)
	at cgh.a(SourceFile:366)
	at cga.a(SourceFile:18)
	... 11 more
Caused by: javax.net.ssl.SSLHandshakeException: Read error: ssl=0x7630efccd8: Failure in SSL library, usually a protocol error
error:1000042e:SSL routines:OPENSSL_internal:TLSV1_ALERT_PROTOCOL_VERSION (external/boringssl/src/ssl/tls_record.cc:594 0x7650f03798:0x00000001)
	at com.android.org.conscrypt.SSLUtils.toSSLHandshakeException(SSLUtils.java:363)
	at com.android.org.conscrypt.ConscryptEngine.convertException(ConscryptEngine.java:1134)
	at com.android.org.conscrypt.ConscryptEngine.unwrap(ConscryptEngine.java:919)
	at com.android.org.conscrypt.ConscryptEngine.unwrap(ConscryptEngine.java:747)
	at com.android.org.conscrypt.ConscryptEngine.unwrap(ConscryptEngine.java:712)
	at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.processDataFromSocket(ConscryptEngineSocket.java:858)
	at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.access$100(ConscryptEngineSocket.java:731)
	at com.android.org.conscrypt.ConscryptEngineSocket.doHandshake(ConscryptEngineSocket.java:241)
	at com.android.org.conscrypt.ConscryptEngineSocket.startHandshake(ConscryptEngineSocket.java:220)
	at com.android.okhttp.internal.io.RealConnection.connectTls(RealConnection.java:196)
	at com.android.okhttp.internal.io.RealConnection.connectSocket(RealConnection.java:153)
	at com.android.okhttp.internal.io.RealConnection.connect(RealConnection.java:116)
	at com.android.okhttp.internal.http.StreamAllocation.findConnection(StreamAllocation.java:186)
	at com.android.okhttp.internal.http.StreamAllocation.findHealthyConnection(StreamAllocation.java:128)
	at com.android.okhttp.internal.http.StreamAllocation.newStream(StreamAllocation.java:97)
	at com.android.okhttp.internal.http.HttpEngine.connect(HttpEngine.java:289)
	at com.android.okhttp.internal.http.HttpEngine.sendRequest(HttpEngine.java:232)
	at com.android.okhttp.internal.huc.HttpURLConnectionImpl.execute(HttpURLConnectionImpl.java:465)
	at com.android.okhttp.internal.huc.HttpURLConnectionImpl.connect(HttpURLConnectionImpl.java:131)
	at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getOutputStream(HttpURLConnectionImpl.java:262)
	at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getOutputStream(DelegatingHttpsURLConnection.java:219)
	at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:30)
	at clq.c(SourceFile:124)
	at clq.a(SourceFile:29)
	at clt.<init>(SourceFile:133)
	at clq.b(SourceFile:73)
	at clq.a(SourceFile:29)
	at cnk.a(SourceFile:256)
	... 18 more
Caused by: javax.net.ssl.SSLProtocolException: Read error: ssl=0x7630efccd8: Failure in SSL library, usually a protocol error
error:1000042e:SSL routines:OPENSSL_internal:TLSV1_ALERT_PROTOCOL_VERSION (external/boringssl/src/ssl/tls_record.cc:594 0x7650f03798:0x00000001)
	at com.android.org.conscrypt.NativeCrypto.ENGINE_SSL_read_direct(Native Method)
	at com.android.org.conscrypt.NativeSsl.readDirectByteBuffer(NativeSsl.java:569)
	at com.android.org.conscrypt.ConscryptEngine.readPlaintextDataDirect(ConscryptEngine.java:1095)
	at com.android.org.conscrypt.ConscryptEngine.readPlaintextData(ConscryptEngine.java:1079)
	at com.android.org.conscrypt.ConscryptEngine.unwrap(ConscryptEngine.java:876)
	... 43 more

Re: Android Data Vault no longer backing up

Walter
Dropboxer

Hey @herberth, sorry to hear about this and thanks for joining the discussion here.

 

As the error comes from another app you're using, namely the Easy Voice Recorder Pro app, have you tried reaching out to its developers for further assistance? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Android Data Vault no longer backing up

herberth
New member | Level 2

yes - I have done that too.

 

But as the same error occurs on two different apps and it is an SSL error during the upload, its quite clear, that this will be a dropbox issue. Maybe just something wrong the a new certificate...

Re: Android Data Vault no longer backing up

Megan
Dropboxer

Hi @herberth, I hope you're doing well today! 

 

What's the Dropbox version that you currently have installed on your mobile app? 

 

Keep in mind that, you're correct and we're talking about two different apps, however they're not officially supported by us.

 

Therefore the developers of said app, might need to adjust the settings on how the integration works with Dropbox. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Re: Android Data Vault no longer backing up

herberth
New member | Level 2

the app version is 276.2.2.

 

 

Re: Android Data Vault no longer backing up

rafeee2
New member | Level 2
I have the same issue since April 18th with a different app which is SimpleBudget. I don't have Dropbox app installed as it was never needed by the app anyway.

Re: Android Data Vault no longer backing up

Reg Ainbinder
Explorer | Level 3

Hi Walter,

I have a Samsung S22+ with the most recent version of Android OS, Android 12, with the April 1st security patch

Re: Android Data Vault no longer backing up

Reg Ainbinder
Explorer | Level 3

I have also reached out to the Data Vault app developer to see if they can help as well

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    Reg Ainbinder Explorer | Level 3
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    rafeee2 New member | Level 2
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