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Re: Brother Printer Integration stopped working May 1st, 2024

Brother Printer Integration stopped working May 1st, 2024

DBinBigD
Helpful | Level 6

I have 4 Brother Printers.    3 - MFC - L2750DW   and  1 - MFC - L2740DW  that as of May 1st receive an error when uploading scanned documents to the assigned dropbox folder.   I have created new credentials and everything worked, including picking the dropbox folder.  But still fails at upload.

This worked flawlessly for the past 3 years.   The last time this happened was 2021.

I see another post regarding similar issue happening with Epson printers as well.   It appears the  certificate / token that dropbox issued for this service has expired.

Anyone else experiencing this?

Any work arounds?

26 Replies 26

nyhunter77
Helpful | Level 5

Yep, i'm having the same issue as well with my Brother printer. I only get this yellow strip on the screen though, it's really annoying as i don't even get any error message.

 

From these posts, i don't know if it's Dropbox or Brother but i hope someone gets their act together. 

 

I may have to do like a post here mentions and move to google drive as well.2024-05-08 14.36.22.jpg

 

machtrain
New member | Level 2

Yup same thing here. Just stopped working out of the blue.

Re setup the credentials, same issue.

 

DBinBigD
Helpful | Level 6
Epsons integration fixed last week, still no update on Brother and Dropbox if working on a fix

JWolfe
New member | Level 2

So I had this same exact issue arise on a MFC-L5900DW right around the same time as you getting an Error 08, "Failed to Download" message on my printer every time I tried to scan to a Dropbox folder (whereas for years I scanned to Dropbox folders without issue). Drove me crazy and went down the same rabbit holes you did to no avail. The fix that I found was I updated the "Firmware" on the printer and now it seems to work fine. Hope this works for you too! 

FredLyon
Explorer | Level 4

I updated the firmware to no avail  :disappointed_face: I sent a message to brother a week ago but got no reply...

DBinBigD
Helpful | Level 6

Received notice from Brother today stating problem has been resolved.  I tested and confirmed the integration is working again!

nyhunter77
Helpful | Level 5

I just tried it as well, there was no update for me to ok so i guess it was forced. 

It does indeed work again! woohoo!

 

 
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