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Can't export pdf to Gmail on Dropbox ios

Can't export pdf to Gmail on Dropbox ios

Dreamboxaholic
Helpful | Level 5

I can't export any pdf to Gmail on Dropbox ios. Both apps are latest versions as of 11/03/21. The Gmail option is not I'm the list of share options. When using the iOS Mail app, it switches to Gmail (my default mail choice) but the link is garbled and it doesn't export/attach the PDF.

This is only an issue with pdfs. All other file types show the Gmail option when exporting/sharing and work as normal.

Is anyone else experiencing this issue?

1 Accepted Solution

Accepted Solutions

Re: Can't export pdf to Gmail on Dropbox ios

Dreamboxaholic
Helpful | Level 5
Hello. I’ve found the issue: The problem was with my Gmail app and nothing to do with the Dropbox app.

I uninstalled/reinstalled the Gmail app and did a force restart to my iPhone and that fixed the problem.

Thanks.

View solution in original post

3 Replies 3

Re: Can't export pdf to Gmail on Dropbox ios

Lusil
Dropboxer
Hello @Dreamboxaholic, let's see what we can do here. 

Out of curiosity, do you get the same experience when you try exporting .pdf files directly from your Dropbox mobile app and your Files app?

If you could send me a screenshot of any error messages, as well as the options you do get, that would be super helpful. 

Give me a shout whenever you have a moment to check this out, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't export pdf to Gmail on Dropbox ios

Dreamboxaholic
Helpful | Level 5
Hello. I’ve found the issue: The problem was with my Gmail app and nothing to do with the Dropbox app.

I uninstalled/reinstalled the Gmail app and did a force restart to my iPhone and that fixed the problem.

Thanks.

Re: Can't export pdf to Gmail on Dropbox ios

Lusil
Dropboxer
Glad to hear that you were able to get to the bottom of this, @Dreamboxaholic!

If anything else comes up, you know where to find us. 

In the meantime, I hope you have a lovely week ahead!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lusil Dropboxer
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    Dreamboxaholic Helpful | Level 5
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