Integrations
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Hello all -
I have a Google Sheet that i created several months ago. I have been using it (updates) several times a week. Today, I am no longer able to open the google sheet. I keep being directed to a page with this:
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Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything.
Same thing happening to me. I tried to access then through file explorer rather than right in Dropbox with same results.
When I hit sign in it just reloads this same page.
Hey @dw23 and @CW11, thank you for bringing this to our attention.
Have you tried this from a different browser, or from a private browsing window, to see if you get a different behavior?
Keep me posted.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Hannah
I just tried from a different browser (Safari) and also using Incognito/Private browsing and the results were the same. Same behavior. I cannot open any Google Doc or Google Sheet formatted document.
One of the docs is something i need for studying today for an upcoming exam. Is there any way for me to convert to Word or Excel format? Or, get some version of it? My panic level is increasing. I created the document with Google so that I would be able to access it anywhere and anytime.
thanks for any help or suggestions.
Hi @dw23, does that behavior happen to only one of your Google documents or multiple?
Can you try copying the file and then try to preview the copy?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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This behavior (inability to open the documents) is happening to all of my Google documents - Google Sheets and Google Docs. I cannot open any of them any more. I copied the files and I cannot open in Preview or just open as regular.
Also....
I just tried to create a new Google Sheet. It only takes me to that sign-in page again. However, i noticed that after that...it does create an Untitled.ghseet in my dropbox sync folder on my mac. But that cannot be opened either. sigh
I have been having the exact same issue since yesterday (04 July 2022)
Every time I try to open a document it tells me I need to sign in to Google, even though I'm already signed in.
"Sign in to continue
You need a Google account to access Docs, Sheets or Slides"
I've tried signing in and out.
I've tried clearing my cookies and caches.
I've tried opening any document in Google Docs using different browsers including Safari, Google Chrome, and Firefox.
I've tried reinstalling all my browsers.
I have allowed third-party cookies.
I am at a loss as to what I should do.
This isn't the first time something like this has happened, please can Dropbox provide a solution!
Glad to know that i am not alone. But too bad for us and everyone else that might be suffering through this same issue.
Hopefully Google/Dropbox support can help soon. I am at a loss too...and without my study document, i am toast.
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