Date format in signatures is different to settings

[Sanjs]

Hi,

I have a Dropbox Professional plan. It comes with 3 signature requests/month. (Will be upgraded to Essentials plan in December).

In our Dropbox settings, I have the date set to "DD/MM/YYYY". (Language is English-UK). This all works fine and is reflected everywhere as it should.

I'm now trying to set up my first Signature request. When I drag the Date box (for the date someone signs) onto the document page, it is tagged as the format "MM/DD/YYYY". I cannot use this format.

So my question is:

1. Is this just a picture to represent a date (like a squiggle is for a signature), but not actually the format that will be used? or,
2. If it is actually the format that will be used, how do I change it?

Unfortunately I cannot test question 1 above as to how the date actually is displayed as I only have 3 signatures requests included until December and can't afford to waste them!

[Jay]

Hi @Sanjs, thanks for bringing this to our attention.

Just for clarification, are you currently using Dropbox Sign, or are you accessing this via the Signatures tab on your account?

This will help me to assist further!

[Sanjs]

Hi Jay,

Via the Signatures tab on our account.

[Jay · Accepted solution]

Have you ever accessed your signatures via the old Hellosign website, which might give you the option to change the date there?

[Sanjs]

Hi Jay,

I never knew that was an option! So thanks for the heads up 😊

Having logged in there, if I go to the Settings page for Date & time it says "Change date and time on Dropbox". It has a button to click to go to those settings within Dropbox. When I click, it just goes back to where I have already set the date as "DD/MM/YYYY" format in Dropbox.

So I uploaded a dummy document, and yes within that portal it does have the correct "DD/MM/YYYY" date tag, so thanks very much for your help. I just need to make sure I do any signing work in the Hellosign portal, not directly via the signatures tab in dropbox.

[Megan]

Awesome news @Sanjs! 

If you need anything else, don't hesitate to give us a shout. Have a lovely weekend ahead,enjoy! 😎