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Deleting a Signature Request

Deleting a Signature Request

tanyamae
Helpful | Level 5

How do I delete a signature request that is still pending and no has signed the document?

I already deleted the uploaded document but it still shows the signature requests as pending.

The ellipsis does not give the choice of Cancel request under the Signature.

11 Replies 11

Jay
Dropbox Staff

Hi @tanyamae, thanks for bringing this to our attention.

 

Could you confirm that you're trying to Cancel the signature requewst while logged into the Dropbox Sign page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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tanyamae
Helpful | Level 5

I actually found a different way to delete the signature request by clicking on the emailed message to sign the document, and it sent me to a different page where the ellipsis provided a "cancel request" option.  

However, when logging in to the Dropbox account and going to Pending Signature Requests, the ellipsis does not give you the "cancel request" option.

tanyamae
Helpful | Level 5

On another related note, after cancelling the signature request, the number of signatures allowed does not decrease. I am limited to 3 per month.

Jay
Dropbox Staff

How many 'signatures allowed' do you have currently?

 

Could you attach a screenshot showing the options you get from the ellipsis?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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tanyamae
Helpful | Level 5

tanyamae_0-1677801114413.png

 

tanyamae
Helpful | Level 5

the screenshot also shows how many signature requests I currently have.

Jay
Dropbox Staff

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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tanyamae
Helpful | Level 5

Absolutely!

Jay
Dropbox Staff

Thanks, I've sent you an email, please could you reply to it as soon as possible!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    zilusoki New member | Level 2
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    tanyamae Helpful | Level 5
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