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Re: Dropbox Adobe syncing issue on Android tablet

Dropbox Adobe syncing issue on Android tablet

econexavn
New member | Level 2

Hi,

 

I am using the Dropbox integration in the Adobe app on my Samsung Galaxy Tab A10.1. Both apps are up to date. I have now come across a problem where the edits, highlights etc. does not sync when I hit the "back" bottom. Use to work fine, now I cant sync anymore. 

 

Can anyone help me with this issue - this is the only reason I use Dropbox. 

2 Accepted Solutions

Accepted Solutions

Re: Dropbox Adobe syncing issue on Android tablet

econexavn
New member | Level 2

Update: Seems to be working if I open it through Dropbox. But why does it not work through Adbobe anymore. 

 

Anyway, I assume that's not Dropbox's issue!

 

Thanks anyway!

View solution in original post

Re: Dropbox Adobe syncing issue on Android tablet

Jay
Dropboxer
Good to know that it’s working via Dropbox.
 
I’d check with Adobe directly about their own app, either via their forums or a support ticket on their own site to inquire about this.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Re: Dropbox Adobe syncing issue on Android tablet

Jay
Dropboxer
Hi there, are you making edits from the Adobe app directly, or are you opening the file from Dropbox, which then opens the Adobe app?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox Adobe syncing issue on Android tablet

econexavn
New member | Level 2

Thanks for the reply @AgentJay.

 

The problems seems to persist regardless of whether I open it through Adobe or through the Dropbox app. I use to be able to open it through Adobe, and when I close it (back button), I get the notification that "xxxxxxxx.pdf" has been saved. 

 

Regards

 

Re: Dropbox Adobe syncing issue on Android tablet

econexavn
New member | Level 2

Update: Seems to be working if I open it through Dropbox. But why does it not work through Adbobe anymore. 

 

Anyway, I assume that's not Dropbox's issue!

 

Thanks anyway!

Re: Dropbox Adobe syncing issue on Android tablet

Jay
Dropboxer
Good to know that it’s working via Dropbox.
 
I’d check with Adobe directly about their own app, either via their forums or a support ticket on their own site to inquire about this.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

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