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Dropbox Capture- crash when capturing screen in coherence mode

Dropbox Capture- crash when capturing screen in coherence mode

simple_boy_1203
Explorer | Level 3

Hi,

 

I am using parallel desktop on my Mac, parallel desktop version 19.1.1. I noticed that when I capture an app screen in which using parallel desktop coherence mode, the dropbox capture app will crash. For instance: when I capture Microsoft word window (working in coherence mode), the dropbox capture app will crash and quit. 

 

However, when I turn off the coherence mode and using Dropbox Capture to capture the parallel desktop virtual machine screen, it just works.

 

Dropbox capture version: v111.2.0

 

 

4 Replies 4

Megan
Dropbox Staff

Hi @simple_boy_1203, thanks for posting here! 

 

When did you first notice this behavior? 

 

If you could give me some time, in order for me to check with the appropriate team internally, I'd be super grateful.

 

Thanks a bunch!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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simple_boy_1203
Explorer | Level 3

Few days before..  I just starts to use Parallel Desktop recently

Walter
Dropbox Staff

Hey @simple_boy_1203 - sorry to jump in here, but I just wanted to mention that our team is looking into this.

 

As a workaround for the time being they suggested installing the Dropbox Capture app for Windows inside Parallels, so that you can record a Window's window.

 

I hope this helps! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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simple_boy_1203
Explorer | Level 3

Thanks for the follow-up. I already found an another workaround solution which is to use the Apple internal Capture app to capture my screen. Looking forward to fixing this bug as I prefer using Dropbox Capture instead of the Apple one.

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    simple_boy_1203 Explorer | Level 3
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    Walter Dropbox Staff
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