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Dropbox Sign - e-signatures not loading on the site, and I get an error message

Dropbox Sign - e-signatures not loading on the site, and I get an error message

alextong
New member | Level 2

Sent a link to someone to sign. He was reporting issues. I tried to click on the link to sign the same document myself. I was stuck on "Loading".

 

I signed another document. Tried to load it within the dashboard. Got this error message:

 

Looks like an unexpected error has occurred. Sorry about that. Our development team has been notified. Please try once more. If the error persists, email us with the error code and time below: Error code: 9d21a86a

1 Reply 1

Jay
Dropbox Staff

Hi @alextong, thanks for bringing this to our attention.

 

Could you let us know what plan you're on according to this page, along with how much quota you have? A screenshot of it would help greatly.

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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