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Dropbox for Outlook is giving me a "failed to load request" error message

Dropbox for Outlook is giving me a "failed to load request" error message

AdrianN
Explorer | Level 4

Hi, this app has stopped working. I get the error message "failed to load request". I have uninstalled and reinstalled the app but no change. I have been to Microsoft 365 help and they have shared my screen and looked into it but think its a Dropbox issue.

25 Replies 25

Walter
Dropbox Staff

Hey @Plackett44, sorry to hear about this and thanks for joining the discussion here.

 

May I ask for your ticket ID in order to look it up in our system?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Plackett44
Explorer | Level 4

I have never been given a ticket #. I get emails like this periodically. I first contacted support June 2, 2022.

 

Aug 29, 2022, 3:15 PM PDT:

 
The team has advised me that they need a bit more time to figure out the root cause of this Outlook issue. I'll make sure to let you know if there are any developments. 
 
If you have any questions, please let me know.

SteveSh
Explorer | Level 3

Hello.  I've also started receiving this error.  Strange thing is that it works on office 365 via the browser, but not the Outlook desktop application.  I have one user where it works great, but he is the only one.  No one else can get it to work on the desktop application.  Has anyone been able to solve this issue? 

 

I've tried removing it, re-adding it, uninstalling the dropbox desktop app and re-installing it.  I've gone round and round with MicroSoft, but to no avail.  Any help would be appreciated!

Jay
Dropbox Staff

Hi @SteveSh, if you quit the Dropbox desktop application entirely, do you still receive the same error as before?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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TerraCura
Explorer | Level 4

I have the exact same issue, has anyone discovered an appropriate resolution yet ?

AdrianN
Explorer | Level 4

No, seems like they have been trying to resolve it for months and months with no success. Ive had to revert to using we transfer to get some files out of dropbox

Adrian

TerraCura
Explorer | Level 4

Thanks for the response mate.

SteveSh
Explorer | Level 3

Yes, I do.  I've removed it completely, rebooted, and re-installed just the add-in and still get the same. 

Megan
Dropbox Staff

Hi @SteveSh, if you get the same error even when Dropbox is closed, or removed from the device, then most likely it'd have to do with Microsoft, rather than Dropbox. 

 

Does this happen if you move these files outside of your Dropbox folder too? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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SteveSh
Explorer | Level 3

Hi Megan.

 

I was setting up a new computer with fresh install of Office 365. I added my account and the dropbox add-in. It connected right away when I signed in and was good to go. So, I went back to my laptop and completely removed Office and restarted (again). After re-installing Office and adding the connector back I received the same error message. It did not ask me to log back, which means it is pulling my info from somewhere (which may be the issue).  I'll see if I can find where it might be getting that from.  Thanks!

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