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Re: Dropbox keeps asking me to install Word even though it’s already installed.

Dropbox keeps asking me to install Word even though it’s already installed.

ben_galaxy
Explorer | Level 4
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All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me to the App Store, where Word has already been installed) or “Not Now”, in which case it just takes me back to the main menu. How do I get Dropbox to understand that Word is already installed?

44 Replies 44

JohnKMcHenry
Explorer | Level 4
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Hi Jay,

Thank you for the quick response, but that didn’t work.

As per your instructions

I removed all microsoft apps from my ipad, including OneDrive.

I then shutdown, powered back up and installed Excel only.

I then tried to open a few different Excel files in DB and it still want’s me to install Excel.

Dropbox ver 320.3

Excel      ver 2.71

Regards,

Karl

MDW 123
Helpful | Level 5
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Same problem here. I cannot use Dropbox like this. Is a refund an option??

Jay
Dropbox Staff
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Thanks for the info, @JohnKMcHenry, @MDW 123, could you contact the support team directly in order for them to investigate this matter further?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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JohnKMcHenry
Explorer | Level 4
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Jay,

 

Thank you, I have submitted to CS.

Thanks for your support!

 

Regards,

Karl

A Longtime and Happy Dropbox user!

Walter
Dropbox Staff
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Hey @JohnKMcHenry - sorry to jump in here, but could you share your ticket ID in order for us to look it up in our system? 

 

Thanks a bunch, Karl!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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JohnKMcHenry
Explorer | Level 4
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Walter,
Ticket #21891774

Regards,
Karl

Megan
Dropbox Staff
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Awesome @JohnKMcHenry

 

Thank you, I located your ticket, and also passed my comments there. If you need anything else, don't hesitate to let us know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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SandyWilson
Explorer | Level 3
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The Dropbox / Word problem has corrected itself on my iPad. For now at least.
I wonder if Dropbox had done something to fix this?

Walter
Dropbox Staff
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Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.

 

Let us know if anyone is still having issues with this!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MDW 123
Helpful | Level 5
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Mine appears to be fixed too

 

Thank you 

Need more support?