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Dropbox no longer appearing in Canva

Dropbox no longer appearing in Canva

Ingrid S.1
Explorer | Level 3

I can't find Dropbox in my Canva anymore, neither mobile nor desktop and neither can my team member ... where has it gone? It said it was still connected so I disconnected it, but now I can't reconnect. It doesn't appear in the "More" section when I try to add media

7 Replies 7

Re: Dropbox no longer appearing in Canva

Megan
Dropboxer

Hi @Ingrid S.1, how are you today? 

 

Is it possible that the integration has been broken? 

 

Have you tried re-connecting your Dropbox account to it, by any chance? Do you find the option to use Canva on the website, or not? 

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox no longer appearing in Canva

Ingrid S.1
Explorer | Level 3

I've done to Canva in my browser and Dropbox doesn't appear as an option to add. When I go to "More" it isn't there either. How do I reconnect it?

Re: Dropbox no longer appearing in Canva

Megan
Dropboxer

Hey @Ingrid S.1, thanks for letting me know! 

 

When you visit your account's connected apps, do you see it listed there? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox no longer appearing in Canva

Ingrid S.1
Explorer | Level 3
I surely do!

Re: Dropbox no longer appearing in Canva

Megan
Dropboxer

Hi @Ingrid S.1, very interesting. 

 

Could you maybe send me a few screenshots, showing the steps you follow and where it should be visible, but isn't so I can have visual? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox no longer appearing in Canva

Ingrid S.1
Explorer | Level 3

So I went to projects, +, Import from App and Dropbox appeared (after not being there!) It asked me to connect so I did (as I had disconnected it as part of my troubleshooting). When I went back into the design and clicked "More" at the bottom I was able to click on Dropbox and it's now on the sidebar. So strange!

 

But problem sorted. Yay. Thank you !

 

 

Re: Dropbox no longer appearing in Canva

Megan
Dropboxer

Any time, @Ingrid S.1!

 

If you have any other questions, or run into anything else, I'll be happy to help!   😎


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

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    Megan Dropboxer
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    Ingrid S.1 Explorer | Level 3
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