Dropbox renaming files to 'temp' as of about 2 weeks ago

[deenigma]

Is anyone else experiencing having dropbox/hellosign rename files after signing to 'temp' when it used to rename to the original files name (signed)? 

[Jay]

Hi @deenigma, thanks for bringing this to our attention.

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

This will help me to assist further!

[maximelarcher]

I have the same pb ; it appaered some days after the HelloSign to DropboxSign migration ...

It makes me crazy to have to copy-paste the file name to register, when i just want to keep the original file name with this only différence : adding "(signed)" at the end ...

Does anyone knows how to fix that ? 

[Jay]

Hi @maximelarcher, are you still experiencing this issue? Does it occur on old or new documents?

[maximelarcher]

It occurs again this WE, 2 days ago.

I don’t understand « new or old » documents : I just right - click on the file on Dropbox on the finder, it opens the DropboxSign window on Safari and I follow the steps to make the document being signed, and this « yep » renaming occures every time.

[Hannah]

Hey @maximelarcher, thanks for giving us this info.

Can we reach out to you via email, so we can look into this internally?

[maximelarcher]

Yes : [Removed as per Community Guidelines] in case on WHatsApp 4 example.

[maximelarcher]

Occured again this morning and just not, 2' ago.

[Jay]

Hi @maximelarcher, I've sent you an email, please could you reply to it as soon as possible!

[maximelarcher]

i did