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Dropbox renaming files to 'temp' as of about 2 weeks ago

Dropbox renaming files to 'temp' as of about 2 weeks ago

deenigma
New member | Level 2

Is anyone else experiencing having dropbox/hellosign rename files after signing to 'temp' when it used to rename to the original files name (signed)? 

9 Replies 9

Re: Dropbox renaming files to 'temp' as of about 2 weeks ago

Jay
Dropboxer

Hi @deenigma, thanks for bringing this to our attention.

 

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox renaming files to 'temp' as of about 2 weeks ago

maximelarcher
Explorer | Level 3

I have the same pb ; it appaered some days after the HelloSign to DropboxSign migration ...

It makes me crazy to have to copy-paste the file name to register, when i just want to keep the original file name with this only différence : adding "(signed)" at the end ...

Does anyone knows how to fix that ? 

Re: Dropbox renaming files to 'temp' as of about 2 weeks ago

Jay
Dropboxer

Hi @maximelarcher, are you still experiencing this issue? Does it occur on old or new documents?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox renaming files to 'temp' as of about 2 weeks ago

maximelarcher
Explorer | Level 3
It occurs again this WE, 2 days ago.

I don’t understand « new or old » documents : I just right - click on the file on Dropbox on the finder, it opens the DropboxSign window on Safari and I follow the steps to make the document being signed, and this « yep » renaming occures every time.

Re: Dropbox renaming files to 'temp' as of about 2 weeks ago

Hannah
Dropboxer

Hey @maximelarcher, thanks for giving us this info.

 

Can we reach out to you via email, so we can look into this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox renaming files to 'temp' as of about 2 weeks ago

maximelarcher
Explorer | Level 3

Yes : [Removed as per Community Guidelines] in case on WHatsApp 4 example.

Re: Dropbox renaming files to 'temp' as of about 2 weeks ago

maximelarcher
Explorer | Level 3

Occured again this morning and just not, 2' ago.

Re: Dropbox renaming files to 'temp' as of about 2 weeks ago

Jay
Dropboxer

Hi @maximelarcher, I've sent you an email, please could you reply to it as soon as possible!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox renaming files to 'temp' as of about 2 weeks ago

maximelarcher
Explorer | Level 3

i did

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    maximelarcher Explorer | Level 3
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    Jay Dropboxer
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    Hannah Dropboxer
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