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Re: iPadOS 15 Files app - Content Unavailable, freezes

Dropbox unstable in iPad OS Files App.

VinceM50
Helpful | Level 6
Go to solution
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the Dropbox via the files app, it crashes the app and for the next 4 to 5 minutes if I click on drop box via the files app it just doesn’t load.
 
Apple has confirmed this is a Dropbox issue (I raised it with them first), and I have not been able to crash the application(s) using Google Drive via files in the same way. 
 
Can anyone help?
155 Replies 155

ChrisC81
Explorer | Level 4
Go to solution
I submitted that ticket yesterday and was contacted by another agent last night. I explained why I opened a ticket and link to this forum. I got a notification this morning that the ticket was closed. Was there a point to doing that??

ae6dx00
Explorer | Level 4
Go to solution
I got a reply to my ticket from Samantha saying clear Dropbox cache uninstall restart and reinstall. So far working fine but usually takes a bit to fail.

Megan are you still monitoring this?

ChrisC81
Explorer | Level 4
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Did all those steps too, failed constantly today while working.

Megan
Dropbox Staff
Go to solution
Thank you all for providing me with your ticket numbers! 

I'll definitely keep an eye open on these cases, and we'll continue working on this there. 

Keep me posted. 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Andrew55
Helpful | Level 5
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There are reports of an iPadOS bug that causes some applications to malfunction (freezes, crashes). A workaround is to go into the Accessibility settings and turn on Full keyboard access. I haven’t seen the problem since I did that, but I have not made heavy use of Files yet.

ChrisC81
Explorer | Level 4
Go to solution

@Andrew55 do you use a physical keyboard?  I don't and I'm having this issue.  

ChrisC81
Explorer | Level 4
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@Andrew55 right after I read that and switched it , I was working and it froze!

 

Andrew55
Helpful | Level 5
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Yes, I have only experienced the problem with a Bluetooth keyboard attached.

Jindol
Explorer | Level 3
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Same problem here too. It happens only dropbox but all the other clouds (google drive, icloud ect…) work fine…

Nancy
Dropbox Staff
Go to solution
Hi everyone, hope it’s OK if l jump in. 

For anyone that still has this issue, can you please log a ticket via our Support page, and send me the ticket number you’re going to receive? 

I’d like us to have a closer look into these cases, and investigate further. 

Thanks!

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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