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Email to Dropbox failed

Email to Dropbox failed

mikerain99
Explorer | Level 3

I got an xxx@addtodropbox.com address. If any email is sent to that address, Dropbox saves its attachments to the Email Attachments folder in my Dropbox account. It works fine, except in one situation.

 

In my Fastmail email account, I created a rule that automatically forwards certain emails to that addtodropbox address. I confirmed with Fastmail that the emails are being forwarded. Yet the attachments aren't being saved to my Dropbox account.  Dropbox must have blocked the emails or didn't see the attachments.

 

It works if I manually forward the emails, but not if they're forwarded with the rule.  Anyone know why that's happening?

26 Replies 26

Walter
Dropbox Staff

Sure thing @mikerain99 - you've got :envelope:

 

Take a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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mikerain99
Explorer | Level 3

Thanks, I got the email and replied to confirm my address.

GB22
Explorer | Level 4

hello, I made an email (changed several times because it wont work) to receive my attachements like an pdf or something. I tried to sent different files to this created emailadres but i never received anything. What am I doing wrong? a..........different words........................r@addtodropbox.com

 

Thanks in advance!

Rich
Super User II

@GB22 wrote:

I made an email (changed several times because it wont work) to receive my attachements like an pdf or something. I tried to sent different files to this created emailadres but i never received anything.


Are you sending the messages directly to that email address or did you set up a forwarder from a custom domain? The system will only process messages sent directly to the Dropbox-generated email address. If you've set up a custom email address like dropbox@mydomain.com and have it forwarding to the Dropbox email, it will not work.

GB22
Explorer | Level 4

Hi, thanks for your replay! No from my personal gmail account. I send the attachements directly to the ....@addtodropbox.com Wich map does they have to added? I guess the email attachements isn't it?

Megan
Dropbox Staff

Hi @GB22, welcome to our Community! 

 

Just to confirm, are you following the steps mentioned in this Help Center article?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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GB22
Explorer | Level 4
No it did not solve my problem :relieved_face:

Megan
Dropbox Staff

Hi @GB22, have you tried turning off the feature, and turning it back on? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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GB22
Explorer | Level 4

yes. also change different emailadresses. remove the map with attachement email and turning of the feature. all i tried....

Jay
Dropbox Staff

Hi @GB22, how large are the attachments you're trying to send via email?

 

What email program, website, or service are you using to send the email?

 

Are these images being attached, and do they appear in the body of the email itself (as in, within the text) or are they separate attachments to the email itself? 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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