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Error when importing .MOV file from DropBox in Adobe apps

Error when importing .MOV file from DropBox in Adobe apps

Nishukush
New member | Level 2

Hi all,

 

I am a Adobe After Effects user.

I keep my files synced to DropBox. Frequently, I get an issue where, when I try to open a project, After Effects should import all the media files linked to the project. But instead, it shows an error "After Effects error: could not open source file. Please check that file exists with correct permissions." And it happens only with the MOV files saved in the DropBox folder (offline). If I change the file's name or its location (within or outside DropBox), After Effects can read the file fine.

Anyone familiar with this?

 

Thanks,

Nishu

30 Replies 30

pavelas
Helpful | Level 5
@aecemat I have just remembered that the files would break on whatever version of AE I tried to open the resynced files first. If I opened the project in AE2023 first - the files would break on it permanently, but I was able to open them in AE2024. So this might be the case why your project now works in beta - because you made a version change. It doesn’t necessary mean that the problem is fixed in beta, only time will tell.
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    pavelas Helpful | Level 5
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