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Re: Google Sheets & Slides crashes with Chrome browser

Re: Google Sheets & Slides crashes with Chrome browser

tannerfalk
Explorer | Level 3

I have the same problem.

Chrome is crashing when I try to edit a Google Sheet from Dropbox. 
Can't disconnect Google Sheets (as it's not present as something connected), nor connect it (as some others have already pointed out).

Re: Google Sheets & Slides crashes with Chrome browser

bravomartin
Explorer | Level 3
The problem comes back every once in a while. It’s really annoying to be working and suddenly receive the ball of death and have to restart chrome. I have unlinked google apps several times and the issue continues

Re: Google Sheets & Slides crashes with Chrome browser

sustainingfarmers
Helpful | Level 7

@Hannah I can still open Google docs or spreadsheets from your website or from my Dropbox desktop. 

 

However, they still crash almost immediately after opening. This is debilitating to our work.

 

Thoughts? 

Re: Google Sheets & Slides crashes with Chrome browser

Hannah
Dropboxer

Thanks everybody for your comments here and sorry to see you're having this issue.

 

Have you all tried to see if you get a different behavior with another browser? 

 

I see that you have tried with Safari, @sustainingfarmers, but have you also tried with an incognito window on Chrome? What happens there?

 

@tannerfalk and @bravomartin, please try through incognito as well and let me know what you see.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Google Sheets & Slides crashes with Chrome browser

sadagopal
Explorer | Level 3

I have the same problem. It works fine with Safari.  On Chrome, I can open an excel sheet, but if I tried to edit, it crashes the browser - not just the tab.

Re: Google Sheets & Slides crashes with Chrome browser

tannerfalk
Explorer | Level 3

Tried an incognito window, does not work. 
Dropbox continuously prompts me to login to my google account, although I already did that.  

Re: Google Sheets & Slides crashes with Chrome browser

sustainingfarmers
Helpful | Level 7

@Hannah, an incognito window doesn't work for the reason cited by @tannerfalk

 

This is not a problem with Google Drive files on their own. They function outside of Dropbox seamlessly. However, the purpose of the Google-Dropbox integration was for Dropbox users to be able to create and store all kinds of files within the same system: Dropbox.

 

The Google integration WITH Dropbox is the problem. We have to be logged into our Google Workspace accounts for the integration with Dropbox to function at all. 

 

This was billed as an exciting new feature through Dropbox a couple of years ago. I watched a whole presentation on it by the Dropbox founder! We signed up for a Google Workspace account and a Dropbox Business account primarily to have the functionality provided by this integration. Without it functioning, leaving Dropbox entirely is a real consideration, sadly. 

 

Maybe this is an issue that Dropbox can troubleshoot with Google engineers to provide the functionality promised? I feel confident that it is not a user issue.

Re: Google Sheets & Slides crashes with Chrome browser

Hannah
Dropboxer

Thanks everyone for letting us know about this and for all the info you provided.

 

Would it be okay if we reached out to you via email, so we can investigate further?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Google Sheets & Slides crashes with Chrome browser

sustainingfarmers
Helpful | Level 7

@Hannah, yes, please reach out via email. That would be appreciated!

 

Re: Google Sheets & Slides crashes with Chrome browser

Megan
Dropboxer

Hey @sustainingfarmers, just sent you an email, in order for us to have a closer look into this! 

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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