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I cannot login to dropbox capture on my apple silicon based macbook

I cannot login to dropbox capture on my apple silicon based macbook

shrestsav
Explorer | Level 4

I have M3 Pro Macbook pro, I cannot login to my dropbox capture, it's in loop for login

 

https://www.berrycast.com/conversations/20df74eb-736d-57da-9628-b92ca814e326

5 Replies 5

Jay
Dropbox Staff

Hi @shrestsav, thanks for bringing this to our attention.

 

We're not able to view that link for security purposes. Could you attach a screenshot showing what you're experiencing exactly?

 

What version of Mac OS and the Capture app are you currently running on your device?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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shrestsav
Explorer | Level 4

So basically I am stuck on this screen even when I login through browser, then again this same login popup is shown, this has been happening to me since yesterday, previously it was working fine with few logouts. But login was working fine then, but every 2 or 3 days I am automatically logged out, this time I cannot login. You can see the issue and version below

 

Screenshot 2024-02-16 at 14.20.58.png

 

Screenshot 2024-02-16 at 14.20.18.png

Screenshot 2024-02-16 at 14.18.12.png

Jay
Dropbox Staff

Thanks for the images. Could you try uninstalling, rebooting, and reinstalling the app to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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shrestsav
Explorer | Level 4

when I restarted and opened the application, it seemed it was already logged in

 

so what's the issue here? why auto logout and can't login, but after I restart then it's already logged in, what kind of bug is this? I experience this every 2-3 days, do I have to keep restarting in the middle of my work just to make this work?

Jay
Dropbox Staff

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Jay Dropbox Staff
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    shrestsav Explorer | Level 4
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