IOS 14 has messed up file integration with Dropbox - Content Unavailable

[ProHome]

Was working fine with the last ios update 13.  Upgraded to ios 14 yesterday.  The Dropbox shows up as an available option in Chrome to pull files from.  However in the display it says "Content Unavailable - The folder contents could not be displayed because of an unknown error".

I have tried turning off and on the share option in Chrome, I've tried clearing the cache on Dropbox and Chrome, I've uninstalled the app and reinstalled the app (both Dropbox and Chrome).  I've rebooted several times. 

I do notice it is not working with Google Drive either, says the same thing.  So I'm wondering if it is an iPad ios issue or something changed for 3rd party systems with the new ios update?

[Uncleants]

Just tried disabling Dropbox folder in Files, rebooting and enabling and bingo it works.

Very many thanks.

[Daphne]

Glad to hear that helped @Uncleants.

Keep me posted if you have any other trouble with this!

[Amxim]

Salve, da un po 'di tempo su iPad Pro quando cerco di allegare un file di una specifica cartella di Dropbox il contenuto non vine mostrato e ricevo il messaggio di errore che il contenuto non è disponibile. Accade solo con una cartella, per le altre nessun problema.

Aggiungo che cercando aprire file pdf su Acrobat Pro molto spesso l'app di Adobe risponde, al primo tentativo, che è “impossibile collegarsi a Dropbox”

[Lusil]

Ciao @Amxim, sarei felice di aiutarti a indagare con te.

Lo stai facendo dal sito Web, dall'app mobile o dall'app File?

Ti sei assicurato di eseguire l'ultima versione del tuo Dropbox e dell'app Adobe?

Inoltre, uno screenshot dei messaggi di errore che stai vedendo sarebbe di grande aiuto.

Resto in attesa di un tuo riscontro!

PS. Ho incluso una versione tradotta del mio post, scusa per eventuali errori che potresti trovare.

Hello @Amxim, I'd be happy to help look into this with you. 

Are you doing this from the website, the mobile app, or the Files app?

Have you made sure that you're running the latest version of your Dropbox and Adobe app?

Also, a screenshot of the error messages that you are seeing would be super helpful.

Looking forward to hearing back from you!

PS. I included a translated version of my post, sorry for any mistakes you might find. 

[Amxim]

Thank you. I’m working on iPad Pro with iPadOS 14.4.1 (the last one) and the App Dropobox version 226.2.2 (just updated).

The problem with the folder is recent, never seen before and in my use it happen when I try to attached a file of one particoular folder to an email.

For what is concerning Acrobat I noted the problem from start to work with Dropbox on iPad, it is necessary to repeat the request to open a file.

Please find attached the screen error concerning the two item before.

Bye

[Daphne]

Can you try disabling and enabling Dropbox as a location within the Files app to see if that resolves the error, @Amxim?

[Amxim]

No way ... I tried without success. It’s annoying and really inexplicable, for the first problem all other folders are working, I add that sometimes by repeating the request the list appear and disappear for some seconds but it is not possibile to select the file ... 😡

I ‘don’t understand. I also tried to rename the folder ...

[Daphne]

Thanks for trying that @Amxim.

Is there any noticeable difference with this specific folder than the others in your account? For example, is it a shared folder?

Have you recently rebooted your device to see if there's any difference in the behaviour then?

[Amxim]

I spoke with Apple Support, they tried with me different things, but it seems a Dropbox server interference. I have the same problem with my iPhone ... Do you tried out something like this?? It is possibile there is problem if User ID (email) is different from Dropbox to Apple?? It is really strange and disappointing.

[Daphne]

This wasn't something I was able to replicate on my side I'm afraid, @Amxim, so I would like to ask you a few more questions here.

Does this particular folder contain a lot of data? If you can, please let me know roughly the size of the folder.

Also, if you use another WiFi connection, or cellular data (through hotspot if this device doesn't have it), do you get the same errors as before?