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Re: Issue with Good Notes and Dropbox

Re: Issue with Good Notes and Dropbox

iangraham_oomph
New member | Level 2

Thanks, that is what I am thinking . I reached out to Goodnotes , even sent them diagnostics , nothing yet .

 

Ian

 

Re: Issue with Good Notes and Dropbox

kmc1
New member | Level 2

I'm having a similar problem. I was able to open Dropbox through Goodnotes once, but nothing happened when I tried to import a document. Now, when I try to click on the Dropbox option from within Goodnotes, nothing happens. From the Dropbox app, I can open something in Goodnotes, however.

Re: Issue with Good Notes and Dropbox

Nancy
Dropboxer

Hi @kmc1, I’m sorry to hear you’re also having the same issue. 

 

Have you tried perhaps any of the recommended steps, like to clear the Dropbox app’s cache and perform a reinstall on your device? 

 

You can also reinstall GoodNotes as an additional step, before checking again.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Re: Issue with Good Notes and Dropbox

Fdhanna
New member | Level 2

Same problem for me.  Tried suggested fixes and nothing.  It works with Box and am thinking of switching.  I’d rather not but it’s impossible to get anyone to take responsibility to fix this.  Dropbox says it’s a GoodNotes problem.  GoodNotes says it’s a Dropbox problem.  All I know is that it’s a significant problem that is stopping me from using these apps together.

Re: Issue with Good Notes and Dropbox

Mark
Super User II

Good Notes should reach out to Dropbox API support and ask for assistance if they think its an issue/bug at the Dropbox end. I'm inclined to believe it isnt a bug at Dropbox's side as no other apps are reporting it as an issue. My guess is that its a slight coding issue at Good Notes side - but Dropbox cannot fix that, Good Notes need to.... that said the API Support team *can* tell them how to do it.


 


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Re: Issue with Good Notes and Dropbox

Jenkins_James
Helpful | Level 5

The best workaround I have been using:

  • Open the file you want to import to Good Notes from Dropbox in Dropbox;
  • Click the Share button (bottom right of screen) in Dropbox;
  • Click "Send Copy of File";
  • Select Good Notes;
  • Select "Location";
  • Place file in the Good Note document of your choice  

Re: Issue with Good Notes and Dropbox

Graham
Community Manager

Hi @Jenkins_James,

 

I hope you are well today. Thank you for sharing this workaround with us here. Hopefully, it will help some of the other members who have experienced similar issues when using Good Notes with Dropbox. Have you seen this @cloudyx and @Fdhanna? I know it's not the solution you were hoping for, but hopefully it can help to make things run a little smoother for you in the meantime. 

 

Thanks again, and have a great day!

Graham

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