Issues with Salesforce and Drop Box integration

[Rejith Varma]

I connected DropBox to Salesforce but it is not working as intended. We do have a DroBox business account

When we try to add files to Dropbox from Opportunity it shows an error like this ( screenshot below ). I am the sys admin and am not the opportunity owner. 

Could you please help? Appreciate your support

[Hannah · Accepted solution]

Hey @Rejith Varma, thanks for reaching out to our Community.

Have you checked if your Dropbox for Salesforce is up to date? If it's not, you can update it, using the info here.

Also, has the owner of the Opportunity connected Dropbox to Salesforce on their end, like the error says?

Keep me posted!

[Rejith Varma]

Thank you Hannah, I have a version difference in the installed version and the one available in AppExchange. Will try upgrading it.

[Hannah]

Great, Rejith, make sure to let us know if there's any issue after you do that!

[Rejith Varma]

Yes, I will definitely do that. Thank you.

[Rejith Varma]

Hi Hannah,

It is now working as expected. Appreciate your valuable support.

[Hannah]

That's perfect, Rejith, thanks for the update!

Happy to see you're now able to use the integration as normal.

If you ever need anything else, please make sure to let us know!