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Links from Dropbox no longer show a preview on Apple Messages

Links from Dropbox no longer show a preview on Apple Messages

gfondelio
Explorer | Level 3
Go to solution

In the last 24 hours, Dropbox has stopped showing link previews when sending over Messages in iOS. Now, only the Dropbox icon and name shows. Has anyone found a fix for this? Before and After Screenshots attached.

image.png

 

image.png

1 Accepted Solution

Accepted Solutions

harrydbx
Dropbox Engineer
Go to solution

We identified the issue and shipped a fix. The issue should be resolved within an hour. Thank you again for the reports!

View solution in original post

11 Replies 11

Nancy
Dropbox Staff
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Hi @gfondelio, and thanks for posting this on our forum!

 

Are you only having trouble when previewing links from Dropbox, or from other services as well? 

 

Can you also clarify how you’re generating those links? What steps are you following exactly? Are these shared links you’re attaching to your iOS Messages? 

 

Let me know.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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gfondelio
Explorer | Level 3
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Hi Nancy, yes, only links from Dropbox, and my colleagues are experiencing the same thing on their end. I'm copying the link to the file for sharing and pasting into Messages. Both the Dropbox app "copy link" and the web browser yield the same results. 

Nancy
Dropbox Staff
Go to solution

Thanks for clarifying! Do these shared links end in raw=1, by any chance? If you click on them on Messages, do they open normally nonetheless or do they throw an error?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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avidstraaf
Explorer | Level 4
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Hi yes this is a big problem when sending and receiving files! Impossible to keep track on whats what and to get an overlook. How do we fix this.

 

Nancy
Dropbox Staff
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@avidstraaf, are you also using iOS Messages or is this happening on another app? 

 

Is this happening with all shared links, or specific ones that end in "raw=1”?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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gfondelio
Explorer | Level 3
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This is a problem with all links. Now happening with folders too and making it impossible to keep track of what's what.

Walter
Dropbox Staff
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Hey @gfondelio - sorry to jump in here, but could you clarify if this behavior is consistent regardless of the app or platform you're using (apart from iMessage)? 

 

Have you ensured that the app's version and the device's OS are up to date?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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avidstraaf
Explorer | Level 4
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Imessage is the only place where it used to preview the link. Facebook messanger don’t do that.
Im running the same version as when i bought the computer. Im not able to update because of fear of programs/plugins not working properly after that.

avidstraaf
Explorer | Level 4
Go to solution
Actually on discord it used to preview but it doesnt do that anymore.

I click the “copy dropbox link” to generate.
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    harrydbx Dropbox Engineer
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    avidstraaf Explorer | Level 4
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    Walter Dropbox Staff
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