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Re: Migrating to office 365 Sharepoint

Migrating to office 365 Sharepoint

pagnix
Explorer | Level 4
Go to solution

Hi

 

I'm helping a charity set up their Office 365

 

When I try and sync Dropbox with their email & PW

I get. "Please sign in with a work account."

They tell me the details I have are the primary log in and

I'm trying to migrate as admin in office

 

 

1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

@pagnix wrote:

The tell me it's Dropbox Plus plan


The Plus plan is not a Dropbox Business plan. It's a personal plan (meant for one person) and not considered a "business" account, even if they're using it for business purposes. Judging by the message you received about signing in with a work account, I'd guess that the Microsoft Migration service only works with Dropbox Business accounts.

View solution in original post

10 Replies 10

Megan
Dropbox Staff
Go to solution

Hi @pagnix, let's jump into this! 

 

Can you send me a screenshot of the precise error you get on your end, in order for me to have visual? 

 

Also, which Dropbox subscription are they on? Do they also have an Office 365 subscription? 

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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pagnix
Explorer | Level 4
Go to solution

Hi

They are all paid up
I have acess to 365 and their Dropbox
so I know the passwords and user names are correct
but just get this

365.png

Jackson
Dropbox Staff
Go to solution

Hi @pagnix, sorry for jumping in.

 

Can you share with me which Dropbox plan and which Office plan they have purchased?

 

Keep in mind that, Dropbox team accounts require an Office 365 (team, team Premium, ProPlus, E3 or E4) subscription.

 

Thank you!


Jackson
Community Moderator @ Dropbox
dropbox.com/support


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pagnix
Explorer | Level 4
Go to solution

They are a charity and fully licenced for teams etc. and business dropbox. 

 

I would have used their dropbox "help" but the reply would not have come back to me.
so I thought I would use communities to save them forwarding mails.

I have the main USR/PW  to do the sync not an account linked to me.


I have an ac Admin on the 365 as I'm part of the team..  

 

Rich
Super User II
Go to solution

@pagnix wrote:

I have the main USR/PW  to do the sync not an account linked to me. 


When you sign in on the Dropbox website with that account information, what plan does it show on your Plan tab?

pagnix
Explorer | Level 4
Go to solution


The tell me it's
Dropbox Plus plan

 

 

Thanks

john

Rich
Super User II
Go to solution

@pagnix wrote:

The tell me it's Dropbox Plus plan


The Plus plan is not a Dropbox Business plan. It's a personal plan (meant for one person) and not considered a "business" account, even if they're using it for business purposes. Judging by the message you received about signing in with a work account, I'd guess that the Microsoft Migration service only works with Dropbox Business accounts.

pagnix
Explorer | Level 4
Go to solution

Thank you I shall let them know

CGann1
New member | Level 2
Go to solution

I'm getting the same error even though the account is a Dropbox Professional plan. What can I do to resolve this?

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