Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Since a 2023 outlook app update was completed every time I go to attached a file to a message from Dropbox within the outlook app it shows no files available. Only fix thus far is to leave the message entirely and re sign in to link Dropbox to Outlook. This is grossly inefficient.. any solutions would be great!
Hi @Ryabro6, thanks for bringing this to our attention.
This sounds like there might've been a change with the Outlook app which is affecting the connection to Dropbox.
Have you tried contacting the developers for further assistance on this matter?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the Dropbox app, rebooting the device, and re-installing it to see if this helps?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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While we can't recommend any troubleshooting for other non-Dropbox apps, a normal step would be to uninstall the other app, reboot and then reinstall as a first step.
If the issue persists, then there may be an option to contact their support team from within the app.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!