Script-thrown exception - Salesforce Documents

[Icervantes]

When the Documents Tab is clicked a "Script-thrown exception” error message is shown (screenshot below). This is only occuring for some users. [image removed]

[Net4nel]

Hi All,

I created an automation to create and grant group permissions to dropbox folders upon creation of salesforce records. 

Everything works fine, the program runs and the logic works. 
The only issue i have is - dropbox folder that has specific group permissions (accessibility only for specific dropbox's groups) cannot be accessible via salesforce's object layout, i'm getting a 'script-thown' exeption while trying to access it. 
(From dropbox - i can enter the folder without any problem).

[Screenshot below]




Help will be appriciated. 

Thanks!

[Daphne]

Hello @Net4nel, thanks for reaching out to us here!

Just to note, I've moved your post here as it seems you're getting the same error message as described by the OP.

To investigate this further, I've reached out to your email address linked with your Community profile.

When you have the chance, please just check your inbox for my message and we can go from there.

Thanks!

[liveybeha]

Hi Jane,

I am having the same issue with one of my Salesforce Users, but haven't used Dropbox support before. Could we discuss how to resolve the issue here or via message?

[Walter]

Hi @liveybeha; sorry to hear you're having issues with this. 

As my colleague Jane isn't around at the moment, I'd love to help in her stead if you don't mind.

Would it be OK if I reached out to your Dropbox associated email address to have a further look internally?

[liveybeha]

Yes, please. Thanks Walter!

[Walter]

Thanks for the swift reply @liveybeha!

I just sent you a brief email so we can dig a tad deeper into the matter.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Talk soon