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SharePoint Online migration Dropbox error

SharePoint Online migration Dropbox error

Smoo
Helpful | Level 6
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I have my Dropbox administrator account connected in my SharePoint admin center and I am unable to scan my files. Upon trying to disconnect my connection, I was led to a broken link (https://www.dropbox.com/team/admin/settings/team_apps) and neither Microsoft or Dropbox support team is able to help. How can I go about scanning my files, I can't see them in my scan. This connection was made a long time ago, and I suspect that it has expired.

13 Replies 13

jpatrycedesign
New member | Level 2
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Hi,

 

I am the IT admin for a 5 person organization and we are facing the same issue. First I tried connecting the dropbox personal account that was being shared, and Dropbox seemingly wouldn't allow the connection because it was a personal account. Then I tried upgrading to a Dropbox Professional account, and now SharePoint is saying that we are already connected, with no option to "break" the connection and retry. This leads us to the /team/admin/settings/team_apps link, which as mentioned previously is broken.

 

Either dropbox needs to allow us to break this connection, or Microsoft needs to fix this broken migration. Either way, it's a terrible user experience.

Smoo
Helpful | Level 6
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Hi @jpatrycedesign ,

I have contacted both Dropbox and Microsoft support, so far no help is given. Hope this gets resolved soon.

Yours sincerely,
SMOO

Andrea_DB
New member | Level 2
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llo, I'm haveing the same issue. I can't disconnect my Dropbox (because Dropbox Business is not active and teams does not exist). I have already opened a ticket (20085735) but no solution has been found. Can you help me? Thanks

Smoo
Helpful | Level 6
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This issue was actually resolved by Microsoft, they escalated internally and they managed to remove my tenant's connection and I was able to reconnect. Not sure if Dropbox is able to do the same, but please reach out to your Microsoft support and good luck on this!

Yours sincerely,
SMOO

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    Smoo Helpful | Level 6
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    Andrea_DB New member | Level 2
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    jpatrycedesign New member | Level 2
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