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Subtitles not loading in Dropbox Replay

Subtitles not loading in Dropbox Replay

Fractal Tree
Explorer | Level 4
Go to solution

I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.

 
1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff

Hey @Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

 

Can you check and let us know if you're still having issues?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Fractal Tree
Explorer | Level 4
Go to solution

This is a global problem. Even in the same file, the same subtitles that were loaded before are now not loaded.

Nancy
Dropbox Staff
Go to solution

Thanks for posting this here, @Fractal Tree!

 

Let’s check a few things first; are you having this issue with any other videos on Dropbox Replay? 

 

Have you purchased the Replay add-on, and is this something that you’re experiencing on multiple different browsers?

 

If you haven't tried this already, please check a different browser, and let me know how it goes.

 

This will help me guide you further.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Fractal Tree
Explorer | Level 4
Go to solution

Previously I just added subtitles. Now I get an error in literally every video. It doesn't matter if it's x264 or x265 codec. It doesn't matter if it's English subtitles or another language.

 

I use local subtitles, not transcriptions created in Replay. I tried Firefox, Chrome, Edge browsers - there was an error everywhere.

 

I think that every user is facing this problem now, it does not depend on me.

 

I even created subtitles for your "Replay Demo" video. Same error. Subtitles not added.

 

Jay
Dropbox Staff
Go to solution

Hi @Fractal Tree, we have received similar reports, and our team are investigating this matter in more detail.

 

We'll report back once we have any updates.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Walter
Dropbox Staff

Hey @Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

 

Can you check and let us know if you're still having issues?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Fractal Tree
Explorer | Level 4

Hey, everything works now! Thanks for solving the problem!

Need more support?
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    Fractal Tree Explorer | Level 4
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    Walter Dropbox Staff
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    Jay Dropbox Staff
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    Nancy Dropbox Staff
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