Subtitles not loading in Dropbox Replay

[Fractal Tree]

I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.

[Fractal Tree]

This is a global problem. Even in the same file, the same subtitles that were loaded before are now not loaded.

[Nancy]

Thanks for posting this here, @Fractal Tree!

Let’s check a few things first; are you having this issue with any other videos on Dropbox Replay? 

Have you purchased the Replay add-on, and is this something that you’re experiencing on multiple different browsers?

If you haven't tried this already, please check a different browser, and let me know how it goes.

This will help me guide you further.

[Fractal Tree]

Previously I just added subtitles. Now I get an error in literally every video. It doesn't matter if it's x264 or x265 codec. It doesn't matter if it's English subtitles or another language.

I use local subtitles, not transcriptions created in Replay. I tried Firefox, Chrome, Edge browsers - there was an error everywhere.

I think that every user is facing this problem now, it does not depend on me.

I even created subtitles for your "Replay Demo" video. Same error. Subtitles not added.

[Jay]

Hi @Fractal Tree, we have received similar reports, and our team are investigating this matter in more detail.

We'll report back once we have any updates.

[Walter · Accepted solution]

Hey @Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

Can you check and let us know if you're still having issues?

[Fractal Tree]

Hey, everything works now! Thanks for solving the problem!