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Unable to add comments to Google Docs

Unable to add comments to Google Docs

AGallo
Helpful | Level 5
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While working on Google Doc files that I created within Dropbox, I am unable to successfully utilize the "add comments" feature. I am able to insert a comment and type information into the comment box, however when I click the "save" button, I receive the following error message:

Screen Shot 2022-02-07 at 2.10.24 PM.png

After clicking the "Reload" button, the page refreshes and the comment is no longer available/did not save properly. 

 

Editing within the document is working normally.

 

My internet connection is stable and strong; this happens with multiple documents. Seems like an issue with the integration between Dropbox and Google. Anyone know what is going on and how to fix it? 

18 Replies 18

logodsz
New member | Level 2
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Just went through the same issue right now.

Myrries
New member | Level 2
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I have the same issue now as well. My internet is stable and my e-mail address is the same. Hopefully there will be a solution soon! 

AGallo
Helpful | Level 5
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@Megan This appears to be a widespread issue impacting many Dropbox users. What's the current status of this ticket? How can we escalate it for speedy resolution?

Megan
Dropbox Staff
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Hey all, happy Friday I hope you're all doing well! 

 

I'd appreciate it if you could open a ticket number by communicating with our Support team. 

 

Once you do, feel free to send me the ticket ID you'll receive, so I can locate it on our system. If anyone has any issues while creating a ticket, let me know.

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Ranman
Explorer | Level 4
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@megan

 

Already started one and still no answer. Please help.

Ticket #15746034: Dropbox Support Chat

AGallo
Helpful | Level 5
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@Megan I contacted Support yesterday and opened Ticket #15761752: Dropbox Support Chat

After doings so, I noticed that the issue seems to have resolved itself, so I'll be closing out this ticket.

 

We were able to workaround the issue by: downloading the affected (Google Doc) file, working on it offline (in Word), then re-uploading to Dropbox. On the uploaded (and updated) version, we were able to to open in Google Docs and use the Comment tool. 

Nancy
Dropbox Staff
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Hey, @Ranman! Sorry to jump in. 

I had a look into your ticket, and it appears that one of our specialists has replied back to you. 

When possible, please check the same email thread, so that they can further assist. 

Cheers!

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Emmet
Community Manager
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Hello everyone, 

 

Thank you for your patience. We are happy to say that this issue appears to have been resolved. If you have any other issues, please feel free to reach out to our support team, or open a new thread in the community. 

lawrencebroadie
Helpful | Level 5
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We've had the same issues with documents becoming inaccessible and having to copy them and disregard the old one.

 

The other ongoing issue is that Google Docs created in Dropbox don't work in Google Workspace. It's really quite ridiculous! 

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    lawrencebroadie Helpful | Level 5
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    Emmet Community Manager
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    Nancy Dropbox Staff
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    AGallo Helpful | Level 5
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    Ranman Explorer | Level 4
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