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Unable to attach files via Gmail using phone

Unable to attach files via Gmail using phone

DAVEN L.
Helpful | Level 7

Hi, how come all of a sudden I am unable to upload files via Gmail using my phone. In the past is a breeze to upload..

27 Replies 27

DAVEN L.
Helpful | Level 7

Hi,

[Removed as per Community Guidelines]

Jay
Dropbox Staff

I had to remove all your images due to your email and phone number being visible.

 

It looks like the Dropbox interface isn't showing up, and instead the built in Samsung files page for Dropbox appears. I have the exact same phone, and don't get the same behavior.

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the Dropbox app, rebooting the device, and re-installing it to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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DAVEN L.
Helpful | Level 7
Hi,

My issue has been solved. I done the uninstall and reinstall also no use. Anyway problem solved by a solution given by a member from another chat group

Jay
Dropbox Staff

Thanks for the info. To help other users with similar issues, could you let us know how you were able to resolve this?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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DAVEN L.
Helpful | Level 7
Follow the suggestion given by another member

DAVEN L.
Helpful | Level 7
Previously the solution given by the staff is not clear and not adequate

Gbroady
New member | Level 2
I did that, there was no changes.

Megan
Dropbox Staff

Hey @Gbroady, let's jump right into this! 

 

When you say that you did that, but there were no changes, would you mind sharing some additional info in regards to the issue you're facing? 

 

Also, what did you try on your end? 

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    Gbroady New member | Level 2
  • User avatar
    DAVEN L. Helpful | Level 7
  • User avatar
    Jay Dropbox Staff
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