Why can't I edit a file using Google Workspace?

[Mon0600]

Hi. I'm a bit confused since I can't edit a document in our Dropbox  Team Business Account using Google Docs, or Sheets even if my Google account is active and signed in. I don't know if I am experiencing this issue. 

[emmabean]

Hi Meghan,

I am on my company's business plan.

I'm having exactly the same issue as the one described by reynolds_bec.

[reynolds_bec]

Hi there,

Yeah I can firm that the files are not in a shared folder and I can see my Google account on that page.

I've been messaged by Dropbox advanced support team so will see what they say and report back 🙂

[Megan]

Hi @emmabean, and have you confirmed with your Business that you also use a Google paid plan- Google Workspace, since this is a requirement to open these files?

Also, @reynolds_bec, we'd definitely love an update on this, thank you! 

[emmabean]

I do use a Google paid plan- Google Workspace

[Megan]

Hi @emmabean, are you signed into the same email as your Google account? 

If you have any screenshots of the error, feel free to attach them back here, however make sure that your personal info isn't displayed.

[emmabean]

I am logged into both on the same email

This is the screen im stuck on a look for

[Jay]

Hi @emmabean, what Dropbox Business plan are you on according to this page? Have you already tried contacting the support team for further assistance on this matter?

[emmabean]

Dropbox Business Advanced

Yes I am also speaking with them but it's now been 6 days and this isn't solved.

[Megan]

Can you send me your ticket number reference, so I can locate it on our system @emmabean?

[emmabean]

Ticket #22331369