Why can't I edit a file using Google Workspace?

[Mon0600]

Hi. I'm a bit confused since I can't edit a document in our Dropbox  Team Business Account using Google Docs, or Sheets even if my Google account is active and signed in. I don't know if I am experiencing this issue. 

[Megan]

Hi @emmabean, thanks for letting me know!

I've passed my comments to the relevant ticket, for the agent to find. Hang tight, and they should respond back to you soon. 

If you need anything else, I'm here. 

[reynolds_bec]

Hi Megan,

I can confirm on here that this has been resolved for me.

I recently changed my Dropbox email to @googlemail (from @gmail) because it was the only way I could get the migration set up correctly.

Turns out this was the issue, so changing my Dropbox email back to @gmail has resolved this for me.

Just waiting to confirm that my migration is still set up with the change.

Thanks for the support 😊

[Megan]

Awesome news @reynolds_bec! 

Thanks for letting us know. We'll be one post away, in case you need anything else!

[UserDB]

So with Dropbox only supporting links for Google Docs and Sheets why pay for the platform at all? If we are constantly going to be switching between DB and Drive and we have a Drive account with massive storage, why not just stay in Drive only? I don't understand the logic here. Yes, it's a pain to switch everything over but after we do the switch we'll have all files types in one place instead of two. What's the reason for this change?

[Megan]

Hi @UserDB, let's jump right into this! 

This is the case, if you're using a Business account, not an individual one. 

You'd need a Google paid plan- Google Workspace, to integrate both, since Google has that requirement. I'll forward your feedback to the appropriate areas so we can continue to improve.

I hope this helps!