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Why did Google block Dropbox?

Why did Google block Dropbox?

Ttbomk
Helpful | Level 5

Hey all! :waving_hand:

 

Suddenly Google started blocking access for Dropbox

When trying to download a file from a Google Drive account or create Google Docs documents, an error appears (screenshots:backhand_index_pointing_down:)!

Screenshot 2023-10-18 at 7.20.45 AM.png

Everything worked until today.

How to solve the problem?

 

Thanks a lot!
Andrey

 

22 Replies 22

Freddydoo
Explorer | Level 4

Hey Hannah,

thanks for reaching out. Yes - still the same issue. 

Dropbox just working fine. In Incognito-Mode I have the same issue. I 

 

thx

Jay
Dropbox Staff

Hi @Freddydoo, have you you tried contacting Google support for more information on this matter?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Freddydoo
Explorer | Level 4
No, I'll accept it

catdoc
Explorer | Level 4

I have not contacted Google. Can you help me out: what part of Google is this attempting to access? I believe they have different support teams for different products. Google drive?

This is a key creator of Dropbox for me. I need to be able to move large files from Google (mainly photos and video) quickly and easily. 

Hannah
Dropbox Staff

Hey @catdoc, did you try my suggestion of working through an incognito/private browsing window?

 

If that doesn't help, I'd definitely suggest reaching out to Google for more info.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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catdoc
Explorer | Level 4
Yes, I did. And no luck. I find something on a Google forum with a similar issue: I also tried it in a device I on which I constantly use my Google account so that it is a trusted device. No luck

catdoc
Explorer | Level 4
What aspect of Google is Dropbox contacting in this integration? (What website)

TheEditor76
New member | Level 2

I'm having the same issue.

 

TheEditor76_0-1697916122966.png

 

Mark
Super User II

Has anybody reached out to Google to ask why?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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haryadoon
New member | Level 2

I have no problem logging in to Dropbox on a browser page.  This works fine, but I would like to take advantage of the desktop app for Windows 10.

 

I have downloaded and installed the app.  When it runs, I am asked to "Continue to your browser to sign in".

This opens a new tab in my browser, with the URL:

 

The browser detects that this URL has a privacy error:

Your connection is not private

Attackers might be trying to steal your information from dropbox.com (for example, passwords, messages or credit cards). Learn more 

NET::ERR_CERT_AUTHORITY_INVALID
 
haryadoon_0-1698024545248.png

 

This is clearly a problem at Dropbox's end - the servers are using expired or otherwise invalid security certificates.

 

How can we get Dropbox to acknowledge and fix this?

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Who's talking

Top contributors to this post

  • User avatar
    Ttbomk Helpful | Level 5
  • User avatar
    Sam DBX Community Manager
  • User avatar
    haryadoon New member | Level 2
  • User avatar
    Mark Super User II
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