Integrations
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Hi,
I'm trying to use dropbox signatures. I've loaded the document and issues it for signing.
Each time someone signs my document, I receive a failure email similar to the one below. I have plenty of space on my dropbox account. Is anyone else getting this issue? I'm concerned about whether my document signing will fail.
Subject: eSignature file couldn’t be saved to Dropbox
Message body: Something went wrong and <FILENAME> couldn’t be saved to Dropbox. But don’t worry. It was saved successfully to your HelloSign account. View document on HelloSign.com
Note: filename and link redacted.
Hi @mains, sorry to jump in here!
Is it possible that you might have moved or renamed the Dropbox Sign folder for your Dropbox integration? If so this can break the sync.
To get it synchronized again and ensure that your Dropbox Sign folder is in the right location, we recommend that you deactivate and reactivate the Dropbox integration:
As a general note, documents will appear in the Dropbox Sign folders according to:
Received: people that have emailed/CC'd you on a document
Requested Signatures: Signature requests you sent for signature
Sent: Self-signed docs
Signed and returned by you: Signature requests sent to you that you've signed
Let me know if you have any questions or issues.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there @mains, sorry to hear you're having issues with this.
Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?
Also, what plan are you on at the moment?
Any additional information is more than welcome!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Please see attached screenshot of the email failure message with filename redacted. My dropbox account is currently on the basic plan. This is the first time we have used dropbox sign and intend to use it more regularly if successful.
Hi @mains, sorry to jump in here!
Is it possible that you might have moved or renamed the Dropbox Sign folder for your Dropbox integration? If so this can break the sync.
To get it synchronized again and ensure that your Dropbox Sign folder is in the right location, we recommend that you deactivate and reactivate the Dropbox integration:
As a general note, documents will appear in the Dropbox Sign folders according to:
Received: people that have emailed/CC'd you on a document
Requested Signatures: Signature requests you sent for signature
Sent: Self-signed docs
Signed and returned by you: Signature requests sent to you that you've signed
Let me know if you have any questions or issues.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Interesting, I think we may have found the issue. There was no HelloSign folder in dropbox and the integration was shown as deactivated.
Interestingly, this was a relatively new dropbox account and I created the signature request via dropbox. I do not recall any warnings that I needed to login to hellosign and manually activate the integration.
Perhaps there is an issue if users have never logged into hellosign and try to use dropbox signatures.
Hi there!
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