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iOS Dropbox app won’t acknowledge Microsoft Word app

iOS Dropbox app won’t acknowledge Microsoft Word app

LRBH
Explorer | Level 4

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being installed and up to date. If I tap through, Dropbox then sits waiting for Word to download, and never opens the document. 
58E7F58B-F3E9-4ADD-8A7D-830E46D09A57.jpeg

56 Replies 56

mduck314
New member | Level 2
Hi! This all happened after the last IOS update.
OS version iPadOS 15.4.1
Dropbox app version 276.2
Before this past week, I would click the upload button and Dropbox on the spreadsheet and it would go to my Excel app and open it there for edits. Now the only way to get to it is to go to my Excel app go to Dropbox folders and go through manually each one till I find the one I need.

Jelen
Helpful | Level 5
Hello @Walter
This solution only help for hour or two.
After reinstall everything works as should be but after some time Dropbox app ask again for excel installatiin.

BigguyDan
Explorer | Level 4

Hi, tried that a few days ago but just like others reported it only temporarily fixed the problem.

However for no apparent reason today it has started working fine again for me although I fear that its only temporarily working again. 

Jelen
Helpful | Level 5
I've check few hours ago and it doesn't work but now everything looks ok. Will se how situation will look tommorow. I hope it was fix pernamently :slightly_smiling_face:

Zoltan
Helpful | Level 5

Everything works fine for me as well. Hopefully it lasts 

Walter
Dropbox Staff

Hi all - thank you all for your updates.

 

If anyone is still affected by this, please let us know here so we can reach out via email to investigate further. 

 

Happy Monday!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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LRBH
Explorer | Level 4

I'm not sure I'd call it FIXED, but it will now open Word docs so long as I have BOTH the Word and Office apps installed - it seems to need Word installed to unlock the file opening feature, then it opens the files in the Office app?? 🤷 It's an improvement at least.

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    LRBH Explorer | Level 4
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    Walter Dropbox Staff
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    Zoltan Helpful | Level 5
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    Jelen Helpful | Level 5
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    BigguyDan Explorer | Level 4
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