Integrations
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I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being installed and up to date. If I tap through, Dropbox then sits waiting for Word to download, and never opens the document.
Hi, tried that a few days ago but just like others reported it only temporarily fixed the problem.
However for no apparent reason today it has started working fine again for me although I fear that its only temporarily working again.
Everything works fine for me as well. Hopefully it lasts
Hi all - thank you all for your updates.
If anyone is still affected by this, please let us know here so we can reach out via email to investigate further.
Happy Monday!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I'm not sure I'd call it FIXED, but it will now open Word docs so long as I have BOTH the Word and Office apps installed - it seems to need Word installed to unlock the file opening feature, then it opens the files in the Office app?? 🤷 It's an improvement at least.
Hi there!
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