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"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file

"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file

Jojo26
Helpful | Level 5
Go to solution

Please help.

I'm using a Pixel 6 with Android version 12 updated 7/5/22.
I was trying to open an excel file on Dropbox with Excel.

It then brought me to this page saying "Sign in to Dropbox to link with Microsoft Office Integration" in the Excel app.

I chose "Sign in with Google" since that's how my Dropbox was setup.

After entering my email and password, it told me "You do not have any security keys registered for this account.", so I chose "Try another way".
Then I chose "Tap Yes on your phone or tablet", which then caused Google to send me a notification asking "Are you trying to sign in?"
I chose "Yes, that's me.", then the Authorization Error page showed up, with the following message:

Authorization Error
Error 403: disallowed_useragent
You can’t sign in from this screen because this app doesn’t comply with Google’s secure browsers policy. If this app has a website, you can open a web browser and try signing in from there. You can let the app developer know that this app doesn’t comply with Google’s secure browsers policy.
Learn more
Request Details
The content in this section has been provided by the app developer. This content has not been reviewed or verified by Google.

If you’re the app developer, make sure that these request details comply with Google policies.
access_type: offline
response_type: code
redirect_uri: https://www.dropbox.com/google/authcallback
state: AEUsuIs8OQySq1VSFnon67dFc_FydDewiIszVox3FZgRq5c-QhRqMi982uAgntpnaf2s1KTir_WkS530pyHg0XyHzXmHFOlISfz-aW94r3p95Ig6tkV1j0PIdHGEm2Vhve1scZi3cu_z54DwvTIGwf27CpygqOI0g0am4hapKJobvtq0i454NQcOab64_numvj6MJjEWB1Kerj1WaYvV1VTTLd18JsS8AGqZaJNee3-j7QAKHUbQSVoPwEL_Lm0PqrUhfNUDidwIlEDD1NgAfEoegRYvlJz4W9co6FCW0S071X54bkpQhL0OglfZpdGMBfb-ZSoPrXugIQGVIl8TDK67GRwsU75fUrpBAWuiMJ3FZB6Fly86HO8rrDAig3erLc7kym7D0ROc3t0pBjho2uKfGbPKI1oDrizEI4BsWFZ0Mu6ZwWS0VvpflM4mIuyhIJ-fRY3RoFDAlaOT5QmkURgMTg9S6-EOJCFxRzNvzk1E2OJO4PZ-rLXad0orJ_CpdhFhMEbQDHRZyKqc29oGMXAj9HKeZHswwU6uIp99dTT966IHvourCbQPWzDhQQ8abDahwVxr36bYyYtelB2SlN15tTAVhJqNxOIkGR67yLPH-D9Hnhr-T0tXqg2gyRsWUTrP_smAzslRn8nrCayPeA4zHC62vXikjmjgdyCAeucqZgKZdSZTgWvKfWdiwWplCGbL7yKrKo6LNd2CwYe9b4uG
prompt: select_account
client_id: 801668726815.apps.googleusercontent.com
include_granted_scopes: true
scope: https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/userinfo.profile https://www.googleapis.com/auth/contacts.readonly https://www.googleapis.com/auth/contacts.other.readonly openid 

39 Replies 39

Julia24
Explorer | Level 3
Go to solution

I have the exact same problem. Were you able to solve it? How?

Walter
Dropbox Staff
Go to solution

Hey @Julia24, sorry to hear about this.

 

Can you please clarify your device's OS and, if possible, send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Julia24
Explorer | Level 3
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@Walter Android. This is the error. I just bought a new phones, I can log into Dropbox and see my files, but if I try to open them with Word or Excel I can't.

Screenshot_2022-09-19-23-33-03-54_87869c5c71fa0655e350912352595c23.jpg

Julia24
Explorer | Level 3
Go to solution
I just bought a new phone (Android) and installed Dropbox. I login, see my files, but when I try to open one, a page appears asking me to login to Dropbox again to connect to Microsoft Office integration. I connect to Dropbox again and this error appears: 403 error disallowed useragent. Can someone help me?

Walter
Dropbox Staff
Go to solution

Thanks for the screenshot @Julia24

 

Can you walk me through the exact steps you take that result in this error?

 

Are you previewing the files via a web browser or directly through the mobile app on your phone?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join

MrBeanley
New member | Level 2
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None of the recommended fixes in this thread worked for me, and it was really starting to drive me nuts!  So then I tried this:  Instead of clicking the "Login with Google" button at the Dropbox login prompt from within MS Office on my Galaxy S20 FE,  I simply logged in using the same GMail username and password from the regular login page.  And it worked perfectly.

 

Before going crazy resetting cookies, uninstalling and re-installing apps, factory resetting your phone or giving up and switching to an iPhone (gasp!!), try using your GMail creds as a normal login instead of the "Login using Google" button.

anurtd354
Explorer | Level 4
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I think the problem is android 12.
Im using Pixel 3

Graham
Community Manager
Go to solution

Hi @anurtd354

 

Thanks for visiting the Dropbox community. Sorry to hear you are having this issue. I can see that @MrBeanley was also experiencing something similar and seems to have found a workaround for it. Have you tried the method he outlined above? Please let us know if this works for you too.

 

Thanks again and have a great day!

Graham 

LunQe
New member | Level 2
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I have same issue , trying to open office excel through dropbox

Walter
Dropbox Staff
Go to solution

Hey @LunQe, sorry to hear about this.

 

Can you please let us know some additional information like the exact OS of your device, the version of the apps in use etc?

 

A screenshot of the exact error you're getting would also help, so feel free to attach one in your next reply. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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