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Canceling a basic plan, I don’t have Plus or business or anything. I’m getting charged 9.99 a month

I don’t have a Plus or premium or business. I just have a basic, I know I’ve never signed up for a subscription. It’s showing up under “Apple” 9.99 a month and I want to cancel it
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Dropboxer

Re: Canceling a basic plan, I don’t have Plus or business or anything. I’m getting charged 9.99 a mo

As it's showing "Apple" wouldn't it be more suitable to contact them directly @Lyswilson12 ?

If this is in regards to a charge for an unidentified upgrade to the Plus plan (based on the price you quoted) for a purchase through Apple's store, note that for Apple purchases, to view the history of your purchases, you should follow the steps outlined here:

http://support.apple.com/kb/ht2727

From this page, you will be able to click on "Report a Problem" and request a refund since you don't recognize the charge.

If your credit card has been somehow compromised, I'd suggest that you contacted your bank too. 

Let me know if there's anything else I can help with from my end. 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropboxer

Re: Canceling a basic plan, I don’t have Plus or business or anything. I’m getting charged 9.99 a mo

As it's showing "Apple" wouldn't it be more suitable to contact them directly @Lyswilson12 ?

If this is in regards to a charge for an unidentified upgrade to the Plus plan (based on the price you quoted) for a purchase through Apple's store, note that for Apple purchases, to view the history of your purchases, you should follow the steps outlined here:

http://support.apple.com/kb/ht2727

From this page, you will be able to click on "Report a Problem" and request a refund since you don't recognize the charge.

If your credit card has been somehow compromised, I'd suggest that you contacted your bank too. 

Let me know if there's anything else I can help with from my end. 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Canceling a basic plan, I don’t have Plus or business or anything. I’m getting charged 9.99 a mo

Yes I did contact Apple and actually got it all taken care of. Thank u!
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Dropboxer

Re: Canceling a basic plan, I don’t have Plus or business or anything. I’m getting charged 9.99 a mo

Glad to hear that @Lyswilson12 - all's well that ends well; right?

Should you ever come up with a Dropbox question, please let us know as we'll be more than happy to assist.

In the meantime, have a wonderful new Year!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

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