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Re: Cancelling Auto Renewed Account

Cancelling Auto Renewed Account

Ganesh S.3
New member | Level 1
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Support Team/Users,

 

    My dropbox pro has already auto renewed for 1 year. Is there a way i can cancel the subscription and get my refund back? Please advice. It is just one day since this happened.

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.

 

 

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23 Replies 23

Rich
Super User II
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You can downgrade your account at any time to prevent it from auto-renewing again. There are no refunds. When you downgrade you'll still finish any time remaining on your current subscription before the Dropbox quota granted by the Pro upgrade expires. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied from that account.

 

 

Ganesh S.3
New member | Level 1
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 But its been just hours since the account was renewed automatically. Is there some other option to cancel.. The payment is just approved and not processed overall.

Mark
Super User II
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No I'm afraid not. The T&C's do not allow for refunds I'm afraid. This is why you are emailed prior to renewal to warn you.


 


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JO2
New member | Level 2
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This is plain annoying. Its the kind of practice that makes you wish your service provdier will be disrupted out of business.

 

I just got the email saying I have been charged for another year. It is absolutely unacceptable that I have to accept this. ANy company that prides itself of good customer service would be willing to cancel an auto-renewed charge

Mark
Super User II
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You are emailed and warned it will happen a few weeks before it does and again about a week before JO. You are also told when joining it is a subscription and auto renewal.

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

tcthegreat
Explorer | Level 4
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dropbox is a dishonest company. Just do a chargeback on your cc if they try to charge you early.
mega.nz has more free space and faster speeds. 🙂

bgmccarthy
New member | Level 2
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This is total BS.  You should have a grace period at renewal time!!!!  I will work hard to make sure no one uses your services.

Mark
Super User II
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Thats why you are emailed and warned renewal is going to happen numerous times starting over SIXTY days before it happens. If you dont cancel within that time frame how on earth is this the companies fault?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

brianwinston416
New member | Level 2
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My dropbox Plus account automatically renewed on the 20th of June. I cancelled last night on the 26th of June as I no longer wish to have drop box. I would like a refund for the 129.00 charged to my account.
[name removed by @JaneA for privacy reasons]

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