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Cancelling an individual subscription

Level 2

Hello Dropbox Team,

I want to cancel my subscription for dropbox ($9.99 monthly is deducting from my amex card) since last two months and I dont want to contiue paying without using the dropbox storage.

I purchased it from dropbox site and not able to see cancel subscription option as going to my profile>settings>Plan is only giving me upgrade option not cancellation.

I have paid for this month however want someone to STOP deducting amount from my card going forward.



1 Reply

Re: Cancelling an individual subscription


Hey @swpandey, I can see that you’ve already submitted a ticket via our Official Support channel, so I’d suggest continuing this discussion there, as I’ll need to check back on account-related information. I’ll get back in touch with you on my end shortly; please have a look at your inbox within the day. Thanks! 


Community Moderator @ Dropbox


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Cancelling an individual subscription
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