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Change Credit Card details

Hi Dropbox

I'd like to use an international credit card to pay for my dropbux subscription. The payment pop-up page doesn't allow me to change from UK to Switzerland, where my credit card is registered.

Please advise, thanks.

Regards

Jay

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Super User II

Re: Change Credit Card details

You cannot change your billing country on a live subscription. You'll need to cancel your subscription and wait for the remaining time to expire, then re-subscribe using your new payment information.

Cancelling your subscription will not cancel your account or downgrade you immediately. You'll remain at your current account level with all access until your subscription would have expired. At that time, it will downgrade to Basic automatically, and you can re-subscribe.

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1 Reply
Super User II

Re: Change Credit Card details

You cannot change your billing country on a live subscription. You'll need to cancel your subscription and wait for the remaining time to expire, then re-subscribe using your new payment information.

Cancelling your subscription will not cancel your account or downgrade you immediately. You'll remain at your current account level with all access until your subscription would have expired. At that time, it will downgrade to Basic automatically, and you can re-subscribe.

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