Change email

[Luxas]

Hi,

I no longer have access to the email adress my dropbox account is coupled with, but when I want to update my email, I have to enter my password.
But since my password has expired, I have to change it. But I can't access my old email to recieve my dropbox mail to change my password. 

Anyone know what to do?

Thanks

[Rich · Accepted solution]

You'll need to contact Dropbox support for assistance, assuming it's possible. Typically you need to have access to the email address associated with your account if you need to make a change such as this. Without that access, there's no way to prove you own the account. Support may be able to assist, under certain circumstances.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus and Professional users getting priority (longer for Basic users).