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Dropbox pro

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43 Comments
85 Kudos
Level 1

Dropbox pro

I purchased dropbox pro ($99 for the year long membership) back in October 2014. I checked on it today and my account shows that I have the basic dropbox.

43 Replies
Community Manager

Re: Dropbox pro

Hi Justin

Can you check if you purchased Pro from the account you're writing from? If you're set as 'basic' then the account has not been upgraded/charged. If you're unsure you can write us on http://www.dropbox.com/support



Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly! slightly smiling face


Level 1

How do I get you to stop asking me to try Dropbox Business all the time??? I'M NOT A BUSINESS!

I'm very annoyed! Can't you just tone it down?! I'm a paying Pro customer, I don't need the ads!

Community Manager

Re: How do I get you to stop asking me to try Dropbox Business all the time??? I'M NOT A BUSINESS!

Hi Eddie

Sorry to hear that - If you're referring to the ad on the left-hand side of www.dropbox.com, you have an 'X' button to close it. If you're using the desktop client, you won't have any ad at all.



Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly! slightly smiling face


Level 1

Re: How do I get you to stop asking me to try Dropbox Business all the time??? I'M NOT A BUSINESS!

I'm talking about:
* the ad on the left-hand side (which comes back)
* the link at the top of the page that says Try Dropbox For Business
* the yellow notification that popped up this morning when I entered the website
* the newsletters

I might as well go back to a free account, at least the ads then would prompt me to become a Pro user which is actually relevant.

Level 1

Try Dropbox For Business (Dropbox Advertising)

Please Dropbox, how about you stop telling me to "Try Dropbox For Business". It's really annoying.

Level 1

Re: Try Dropbox For Business (Dropbox Advertising)

Adverts? How could they! To think they are advertising to the free users, what hardship for you. You could just pay for an account and not get ads.

Level 1

Re: Try Dropbox For Business (Dropbox Advertising)

Dave, my polite response.
"Don't be so presumptuous! I'm a paid Pro user (1TB account), not a FREE user."

Future replies appreciated from Dropbox Staff only, please!

Level 1

Re: Try Dropbox For Business (Dropbox Advertising)

LOL dude, I was indeed! I assumed you were free as a paying customer should NOT be getting them, I dont.
.
FYI this is a user supported forum, you would be better making a www.dropbox.com\support request

Re: How do I get you to stop asking me to try Dropbox Business all the time??? I'M NOT A BUSINESS!

I have this same problem and it is beginning to REALLY bug me - especially considering I already pay for my DropBox account. If I wanted to pay to be hassled by ads that are completely irrelevant to me I would just ask Facebook to start charging. Please turn it off.