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How can I cancel the automatic renewal of my account?

Level 2

I need you to stop charging my credit card

5 Replies

Re: I need you to stop charging my credit card

Super User II

@elangomat wrote:

I need you to stop charging my credit card


Then you need to cancel your subscription. Refer to the following help article for information on how to do that.

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Re: How can I cancel the automatic renewal of my account?

Level 2

Please cancel my Dropbox service.  I received an email indicating that it would automatically be renewed effective March 17th.  I've spent two hours trying to communicate with Dropbox, but have been unsuccessful.  HELP!

Will Scott [email removed by moderator]

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Re: How can I cancel the automatic renewal of my account?

Super User II

No one on the forums can cancel your acount for you. You need to follow the information found in the link that was posted directly above your reply.

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Re: How can I cancel the automatic renewal of my account?

Level 2

I find no"Cancel plan" at the bottom of the link given.

 

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Re: How can I cancel the automatic renewal of my account?

Super User II

@bjh1551 wrote:

I find no"Cancel plan" at the bottom of the link given.


Do you have a paid account? If not, and you're just trying to delete your account, refer to the following help article:

If you have a paid account and started your subscription on a mobile device (Apple App Store, Google Play, etc.), then you need to manage your subscription on your device as Dropbox will not have access to your subscription details.

Otherwise, contact Support directly if you require further assistance.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

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Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

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How can I cancel the automatic renewal of my account?
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