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How do I get access to old accounts?

My original dropbox account was set up using an email address that no longer exists. I know the old email address and my old password; however I don't know how to access that account to retrieve pictures I put in it. These are precious pictures that I don't want to lose.

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Dropboxer

Re: How do I get access to old accounts?

Hey there @reginagorman - have you tried logging into it normally?

Since you're probably logged on your current account through the website and web browser you use, I'd suggest that you used an incognito window or another browser and try to log into your old account using the credentials normally. 

Let me know how this goes!

 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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1 Reply
Dropboxer

Re: How do I get access to old accounts?

Hey there @reginagorman - have you tried logging into it normally?

Since you're probably logged on your current account through the website and web browser you use, I'd suggest that you used an incognito window or another browser and try to log into your old account using the credentials normally. 

Let me know how this goes!

 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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