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How do i cancel subscription

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Level 3

How do i cancel subscription

the instructions on how to delete my upgrade subscription isn't very clear or in fact misleading. Once I download my photos to a thumb drive, I plan to kill the app. unless reaches out to me soon.

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Accepted Solutions
Solution
Super User II

Re: How do i cancel subscription

It's actually quite simple to downgrade or cancel your account. Make sure you're following the steps listed in the following help article.

 


Solution
Super User II

Re: How do i cancel subscription

Did you upgrade to a paid account on a mobile device, i.e. through Apple's App store or Google Play? If so, you need to manage your subscription through the store you subscribed in. Otherwise, contact Support and they'll assist with canceling your account.

 

If you just want to downgrade, you could just try the Downgrade page as listed in this help article and in one of the replies listed above.

 
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]

32 Replies
Solution
Super User II

Re: How do i cancel subscription

It's actually quite simple to downgrade or cancel your account. Make sure you're following the steps listed in the following help article.

 


Level 2

Re: How do i cancel subscription

Below* are the instructions provided, however I cannot see a "settings" option under avatar. I can see a "personal settings" option, however there is no option visible for "plan" from where to cancel plan. I am concerned that I will be charged a subscription for a service I do not want, and will not use. Can you please ensure that no subscription charge is applied, and that my account is deleted.

*Downgrade your Plus account's subscription

  1. Sign in to the dropbox.com
  2. Click your avatar.
  3. Click Settings.
  4. Click Plan.
  5. At the bottom of the page, choose Cancel plan.
Level 2

Re: How do i cancel subscription

I can't downgrade my subscription either. I go to settings, then plan and there is no button that tells me i can end my subscription

Super User II

Re: How do i cancel subscription

Are you a Business user?

If so you need to remove licences as per https://www.dropbox.com/help/business/add-licenses-or-space

Note that if you are a Business user only the admin can do that and only down to the minimum level of your subscription (i.e. 3 or 5 users)

 


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Level 2

Re: How do i cancel subscription

There is no cancel plan button?
Level 2

Re: How do i cancel subscription

I have the same problem and its nearly impossible to insubscribe, the instructions just lead u to other ways of doing it, but not working

 

Super User II

Re: How do i cancel subscription

We need to know HOW it's not working. Are you able to locate the option to cancel your account? What happens when you use it? Are you getting an error message when you try?

And remember, if you upgraded to Plus on your mobile device, then you need to cancel on your mobile device as the subscription will be managed by the app store for your device and not Dropbox.

Level 2

Re: How do i cancel subscription

I am trying to completely cancel my account and any subsequent payments. When I click Cancel Plan it still says I have an account. I want it completely cancelled.

Level 2

Re: How do i cancel subscription

I just received an email that my plan was cancelled and I will not be billed. I think the confusion is CANCEL PLAN doesn't = cancel account and most of us wanting to do this are not wanting to downgrade but completely cancel account.