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Known issues - updated July 19th see more

How to cancel a Dropbox Plus subscription

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How to cancel a Dropbox Plus subscription

HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, please help!

thanks.

 

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Dropboxer

Re: cancel a dropbox plus subscription

Hey @vamps503 - welcome to our Forum and thanks for posting your question here!

 

Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.

 

If that is the case, please review the following articles for more information and clear guidance on this:

 

1. If the purchase was made through Apple's app store review this page or...

2. If it was made through Google's play store, see this page

 

If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find. 

 

Thank you. 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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23 Replies
Solution
Dropboxer

Re: cancel a dropbox plus subscription

Hey @vamps503 - welcome to our Forum and thanks for posting your question here!

 

Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.

 

If that is the case, please review the following articles for more information and clear guidance on this:

 

1. If the purchase was made through Apple's app store review this page or...

2. If it was made through Google's play store, see this page

 

If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find. 

 

Thank you. 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 2

Re: cancel a dropbox plus subscription

i subscribe the plus plans on website through visa, but not seeing "cancel plans" on account page, nor do i found subscription in app (apple id

Super User II

Re: cancel a dropbox plus subscription

How did you actually upgrade?

You'll only be able to downgrade via the Dropbox site if you upgraded via the Dropbox site.

If it was via iTunes or a re-seller you need to contact them direct.

 


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Dropboxer

Re: cancel a dropbox plus subscription

Hey there @huldachen - how are you today?

 

Just checking in on with you on this matter - have you been able to work this out after all? 

 

 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 3

Re: cancel a dropbox plus subscription

I do not know what Plan I have nor how I purchased it ,so none of these options are helpful to me . I know I have paid $99 every July 1 through PAYPAL and have not use it for at least 3 years  I do not need the program as am satisfied with only the free basic plan. My PAYPAL Transaction ID # for July 1 ,2017 was

94K60559U8896315R. I only wish to Cancel The subscription and not be charged again. I tried to cancel it last year in July as to get refund,but it was too complicated and it still is. Please Cancel it for me instead of taking me down a rabbit hole .

 Thank you

Dropboxer

Re: cancel a dropbox plus subscription

Hey @ddbr6 - sorry to hear about this cumbersome situation. 

 

From what I understand you are on the annual Dropbox Plus plan. You can take a look here to double check this if you like as well. The other way to see this would be to go to your account's billing tab

 

I have already found your existing ticket in our system and I nudged the agent handling it in order to speed things up. They will get back to you with an update on your case. 

 

If there's anything else I can help with from my end, please let me know. 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 2

Re: cancel a dropbox plus subscription

I cannot cancel my subscription. I used a credit card not apple pay or google pay. Help me please
Dropboxer

Re: cancel a dropbox plus subscription

Hey there @soliddesigns - thanks for letting us know about this and sorry to hear that. 

 

As I would like to help in any possible way with this, I located your existing support ticket and I provided you with an update there. Check your inbox when you get the chance for my email.

 

Thanks for using Dropbox and have a great day! 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 2

Re: cancel a dropbox plus subscription

Cancel my subscription and renewals
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