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I have a billing inquiry (I need a refund). Can you help?

I can't seem to find a way to contact the department that is responsible for billing. My last invoice was in September 2018 (when I canceled my upgrade) but I had a look at my statements now and Dropbox kept charging until now. Can you please assist? How do I remove my credit card as I don't have an option anywhere and still Dropbox kept deducting money every month after canceling my upgrade. Also need the billing department to please refund the money charged for the months after canceling please.

Regards

Tenille

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Dropboxer

Re: I have a billing inquiry (I need a refund). Can you help?

Hey there Tenille (@tenillevdm); sorry to hear about this.

As billing inquiries that need account specific information are best handled through our Official Channels I'd advise to take this to email communication.

Therefore, I found your existing ticket (with ID:8739922) on our system and provided you with an update there. Take a look at your inbox for my message and we'll take it from there.

Thanks!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropboxer

Re: I have a billing inquiry (I need a refund). Can you help?

Hey there Tenille (@tenillevdm); sorry to hear about this.

As billing inquiries that need account specific information are best handled through our Official Channels I'd advise to take this to email communication.

Therefore, I found your existing ticket (with ID:8739922) on our system and provided you with an update there. Take a look at your inbox for my message and we'll take it from there.

Thanks!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
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