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I have a billing inquiry (I need a refund). Can you help?

Level 2

I can't seem to find a way to contact the department that is responsible for billing. My last invoice was in September 2018 (when I canceled my upgrade) but I had a look at my statements now and Dropbox kept charging until now. Can you please assist? How do I remove my credit card as I don't have an option anywhere and still Dropbox kept deducting money every month after canceling my upgrade. Also need the billing department to please refund the money charged for the months after canceling please.

Regards

Tenille

1 Reply

Re: I have a billing inquiry (I need a refund). Can you help?

Dropboxer

Hey there Tenille (@tenillevdm); sorry to hear about this.

As billing inquiries that need account specific information are best handled through our Official Channels I'd advise to take this to email communication.

Therefore, I found your existing ticket (with ID:8739922) on our system and provided you with an update there. Take a look at your inbox for my message and we'll take it from there.

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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I have a billing inquiry (I need a refund). Can you help?
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