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I have an unauthorized charge from Dropbox. What can I do?

Level 2

Dropbox has taken money from my credit card account without authorisation, how do I get it back?

5 Replies

Re: Unauthorised debit

Dropboxer

Hey there @Badgerman  - sorry to hear that. 

Can you please provide some additional information about what happened? Is it possible that your credit card was somehow compromised? Have you contacted your bank about this? 

If you'd like to see the email of the account that the charge relates to, you can use our self-serve lookup tool: https://www.dropbox.com/payments/find_receipt 

Should you need further assistance though, do let me know and I'll reach out to the email address you use for your forum's profile so we can have a further look into this with all of my tools available. 

In any case, please keep me posted!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Unauthorised debit

Level 3

I never used dropbox, and never subscribe anything from dropbox.  But there are two unauthorized charges from dropbox on my credit card.  One from last week, one from this week, with $19.99 each.  What happened?  I have closed my credit card account and opened up a new one, but the trasactions of those two charges got carried over.

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Re: Unauthorised debit

Dropboxer

Sorry to hear that @savan33, may I reach out to the email address associated with your Community's profile here so we can have a further look into this with all of my tools available? 

In the meantime, have you been able to identify the email addresses that are associated with those charges by using our self served look-up tool

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Unauthorised debit

Level 3

Thanks for your response.  Yes you can reach me out to my email address.  I just used your self served look-up tool and found the two charges are from two different accounts which I never knew.  Please send message to my email address, I'll give you the information I found.

Thank you!

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Re: Unauthorised debit

Dropboxer

Thanks for the swift response @savan33; I just reached out via email to have a further look into this.

Take a look at your inbox (ticket with ID:9013524 ) and we'll take it from there.

Cheers!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
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I have an unauthorized charge from Dropbox. What can I do?
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