cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

yes

93 Views
1 Comment
0 Likes
Highlighted

I have paid for a Dropbox Upgrade and still don't see it reflect on my account. Can you help?

i haver bought a dropbox account at €79 payment has been taken according to my bank .....but the upgrade has not been applied to my account as still says is basic also i have recieved no email in confirming the money was taken from yourselves. or no email to confirm my acount was upgraded. My email adress is [personal information removed for security reasons] and was wondering if someone could contact me as there is no available phone number for yourseleves the number to call is [personal information removed for security reasons] for myself, many thanks

Andrew Connor

1 Accepted best answer

Accepted Solutions
Dropboxer

Re: Dropbox Upgrade

Hey there Andrew ( @andrew21064 ) - let's have a look into this together.

I have reached out via email so we can resolve this asap. Take a look at your inbox and we'll take it from there.

Thanks!

PS: Phone support is currently available to Dropbox for Business Team Admins of the Advanced and the Enterprise plan while you can always log a ticket with our team directly through this page: https://www.dropbox.com/support 

P.S.2: I removed your personal information from your post for security reasons as you can imagine.




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
1 Reply
Dropboxer

Re: Dropbox Upgrade

Hey there Andrew ( @andrew21064 ) - let's have a look into this together.

I have reached out via email so we can resolve this asap. Take a look at your inbox and we'll take it from there.

Thanks!

PS: Phone support is currently available to Dropbox for Business Team Admins of the Advanced and the Enterprise plan while you can always log a ticket with our team directly through this page: https://www.dropbox.com/support 

P.S.2: I removed your personal information from your post for security reasons as you can imagine.




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Manage Account

Have a question? Our Dropbox Community is here to help you find an answer!
You won’t have to wait too long for a reply, but why not learn more about the Community while you’re here.

Not the right discussion for you? Find out what else our Community has to say about Managing your account.

Or, search our Help Center for even more.

Who's talking
Top contributors to this post