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I have received an email stating that my dropbox account is about to be closed, is this true?

I have received an email stating that my dropbox account is about to be closed because I have not used it enough. It appears to be a fake but is there any issue with this? I regularly look on dropbox but post rarely

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Dropboxer
Dropboxer

Re: I have received an email stating that my dropbox account is about to be closed, is this true?

Hi Peter, this could be a genuine message since we do send out these warnings. If an account hasn’t been used for 12 months, then it’s deactivated permanently, and all files will be deleted.
 
Could you first check that the email is genuine by confirming it was sent from one of our official domains?
 
If so, all you need to do is login to your Dropbox account and this will confirm that your account is still active.
 
Let me know how it goes!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropboxer
Dropboxer

Re: I have received an email stating that my dropbox account is about to be closed, is this true?

Hi Peter, this could be a genuine message since we do send out these warnings. If an account hasn’t been used for 12 months, then it’s deactivated permanently, and all files will be deleted.
 
Could you first check that the email is genuine by confirming it was sent from one of our official domains?
 
If so, all you need to do is login to your Dropbox account and this will confirm that your account is still active.
 
Let me know how it goes!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
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